Certified Pharmacy Technician - Specialty Pharmacy

Join TriHealth Pharmacy Solutions – Specialty Pharmacy Technician Opportunity

Are you detail-oriented and passionate about delivering exceptional patient care? TriHealth is seeking a dedicated Specialty Pharmacy Technician to support drug fulfillment, call center operations, shipping logistics, and accreditation compliance. In this dynamic role, you'll work collaboratively with pharmacists and healthcare teams to ensure accurate medication dispensing, patient support, and regulatory excellence.

Work Hours:

• Monday - Friday
• 8:00 am - 4:30 pm
• No Weekends, No Holidays

Job Overview:

A Specialty Advanced Pharmacy Technician plays an essential role in the medication use process at TriHealth Pharmacy Solutions. The Specialty Advanced Pharmacy Technician is responsible for assisting pharmacists with tasks related to high-value and specialized medications, often for chronic or serious conditions. They process prescriptions, manage inventory, handle billing-related tasks, and provide customer service and patient support. The Advanced Pharmacy Technician assists in providing safe, accurate, and timely medication distribution as a commitment to quality care and patient safety. Under direct supervision of a pharmacist, the Specialty Advanced Pharmacy Technician assists in the dispensing of hazardous and non-hazardous medications to patients in accordance with state and federal guidelines.

Job Requirements:

• High School Diploma or GED or GED (Required) 
• 1 - 2 years' experience (Required)
• Knowledge shipping software, Ability to work well under pressure in a fast-paced working environment, Ability to multi-mask and meet deadlines with little supervision, 
  Strong data entry and communication skills 
• Active National Pharm Tech Cert (CPhT) Approved cert is through Pharm Tech Cert Board (PCTB) Required and 
• ExCPT Cert by the National Healthcare Association Active registration with the Ohio Board of Pharmacy as a Certified Pharmacy Technician Required
  
   

Job Responsibilities:

Drug Fulfillment: Responsible for drug fulfillment, including filling orders, managing inventory, and ensuring accuracy. 

• Complete all pharmacy dispensing duties, including accurately and efficiently filling prescriptions. • Utilize EPIC Willow Dispensing System, monitoring all Specialty work queues. • Investigate Willow malfunctions and be able to enter ticket to potentially resolve the issue. • Review patient charts in the electronic medical record to resolve refill requests, refill denials, patient assistance, payment issues, and other related matters. This includes reading Progress Notes, Telephone Notes, MyChart messages, and all other pertinent information related to pharmaceutical care. • Follow all pharmacy department policies and procedures for safe handling, preparation, and disposal of hazardous drugs. • Investigate inventory issues, including out of stock medications for prescription drugs on order for that day. • Handle prescription transfers from outside pharmacies. • Address prescription adjudication issues, including but not limited to, calling insurance companies, prescribers’ offices, and/or patients. • Coordinate with the Specialty Pharmacy Operations Coordinator for daily task assignment(s), following the technician duty schedule. Exhibit flexibility to change daily assignment based on departmental coverage gaps. • Assist the Specialty Pharmacy Operations Coordinator and Specialty Pharmacy Compliance Coordinator, which can include ordering medications and supplies, inventory management and cycle counts. • Work collaboratively with pharmacists and the Medication Access Coordinator team. Be a resource to the dispensing pharmacist. • Complete all other duties assigned by the pharmacist on duty. 
 

Pharmacy Call Center: Be an active participant in the pharmacy call center, including taking inbound and outbound calls from patients, physicians, insurance companies, and other third-party entities. Participation will be validated through phone center metrics. Inbound and Outbound Call Management includes, but is not limited to, 

• Provide customer service at the highest level, maintaining quality patient care and meeting the highest satisfaction of our patients. • Schedule future prescription fills with the patient, ensuring copay is affordable and there is an active prescription on the patient’s medication profile in Willow. The technician will also ask appropriate questions during the refill call and provide an offer for the patient to be counseled by a pharmacist. • Call the patient if a scheduled medication will have a delay in delivery, whether from an inventory matter, insurance issue, or weather delay. • Call manufacturer programs, copay programs, third-party or tertiary maximizer pl