Central Scheduling Coordinator

About the Role

To support U.S. Urology Partners by providing clerical support in our call center. Responsible for the Company Vision “To be the prominent urology practice in central Ohio, and beyond, with a reputation for delivering excellent and effective care in all urologic modalities. By providing full-service urology to the patients and communities we serve, there will be greater satisfaction as well as patient and physician loyalty which will allow U.S. Urology Partners continued success and growth.”

What You’ll Be Doing

• Answering incoming calls from patients, referral sources, hospitals, insurance companies and any other person/entity needing to communicate with COUG

• Obtain patients demographic, insurance, referral, records and other necessary information in order to schedule the patient for an appointment

• Processes and maintains third party referral information and coordinates referral procedures with clinical units and billing

• Apply physician preferences and requirements when scheduling an appointment

• Reviews medical chart for past notes or communication to determine the best way to schedule a patient or distribute the phone call

• Interface with billing for insurance and authorization requirements

• Verifies eligibility and coordinates office and hospital procedures for proper pre-certification/authorization with third parties.

• Keeps current on the insurances we have contracted with and accept

• Maintains files for contacts and phone numbers for third party communication for all offices. Makes copies of forms that are distributed to patients.

• Assists patients with portal access, log-ins or issues.

• Willing to travel to other COUG locations for business needs

• Reviews and performs task requests by physicians or other employees

• Maintains strictest confidentiality

• Performs related work as required and other duties assigned

What We Expect from You

• One year or more of experience working in a call center, medical practice or an insurance organization.

• Excellent verbal and written communication skills

• Electronic Medical Records Experience Knowledge of third party referral processes

• Skill in computer applications in word processing and spreadsheets

• Ability to read, interpret, and apply policies and procedures

• Ability to identify problems and recommend solutions

• Ability to establish priorities and coordinate work activities

• Ability to be an effective communicator with regular and frequent contact with patients, insurance companies, and other outside agencies

• Ability to establish and maintain effective working relationships with all internal departments

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have thorough knowledge in computer information systems. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values.  Every associ