Center Store Manager

TITLE: Center Store Manager DEPARTMENT: Store Management

STATUS: FT, Manager, At-Will, Salaried REPORTS TO: Store Manager

JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers. To ensure organized and smoothly run departments (Grocery & PWC) including ordering, pricing, and inventory control. To manage, motivate, and provide staff with the tools required to be successful in their jobs. To meet department objectives for sales, margin, and labor goals.

WORK ENVIRONMENT: Fast paced retail floor. Regular work near moving mechanical parts (i.e. baler, dock equipment), in high precarious places (i.e. ladder work), and in cold climate conditions (i.e. dairy cooler, freezer). Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, and machinery. Position requires working during busy retail times, which include weekends, afternoons, and evenings.


ESSENTIAL DUTIES AND RESPONSIBILITES:
1. Customer Service
a. Treat people fairly, consistently, and with respect.
b. Ensure efficient, informative, and friendly service according to established customer service vision and standards.

2. Primary Responsibilities
Leadership
a. Model supportive and participatory leadership qualities, promote team building and motivate staff to achieve their stated objectives.
b. Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment.
c. Ensure that communications are clear, direct, and respectful.
d. Ensure the integrity of Outpost’s stated values in decision-making and interactions with others.
e. Use the interest-based problem-solving method to resolve issues
f. Ensure professional and friendly service from all staff.
g. Act as a model to all employees following both the union contract and employee handbook.
Ordering and Pricing
a. Ensure adequate supply of products keeping out of stocks to a minimum.
b. Receive and process orders. Check condition of product and invoice accuracy on all deliveries.
c. Ensure correct product rotation.
d. Coordinate returns and credit from suppliers when needed and ensure that staff know how to do the same.
e. Review invoices for accuracy, price changes, and product additions. Process with pricing.
f. Ensure accurate up-to-date price scanning and labeling of department items.
g. Communicate ordering times, deadlines, and changes in delivery time to other departments with shared vendors.
Department Operations
a. Ensure staff are available to meet customers’ requests and needs.
b. Ensure daily tasks are assigned to ensure productive work flow.
c. Ensure that all unsellable items are properly disposed.
d. Ensure equipment is maintained and properly serviced. Advise Store Manager of equipment repair/replacement needs.
e. Maintain and update department’s standard operating procedures (SOP’s). Ensure staff is aware of and trained in department SOP’s.
f. Ensure staff are following safety, sanitation and security procedures.
g. Conduct quarterly inventory and shelf resets.
Personnel
a. Develop and uphold performance standards for all staff.
b. Schedule staff according to weekly labor budget and quarterly cost of labor. Arrange for coverage of vacant shifts and fill in as needed.
c. Hire qualified staff within established policies.
d. Ensure training for all department staff. Successfully complete training checklists with new department staff.
e. Motivate and provide staff with the tools and materials required to ensure high quality and efficient job performance.
f. Provide timely, thorough and thoughtful performance evaluations to department staff.
g. Take corrective counseling measures and/or disciplinary action as needed for all department staff, according to established personnel policies.
h. Ensure that department meetings are conducted to maintain effective communication with staff.
Merchandising
a. Ensure displays and shelves are fully stocked, rotated, fronted, and faced. Set stocking priorities for department staff. Stock items as needed.
b. Ensure proper shelf tags and sale signs are on shelves and displays.
c. Plan attractive displays. Coordinate displays and specials with merchandising specialist. Ensure that monthly displays are set-up accurately and in a timely manner.
d. Cross merchandise products with other departments in coordination with Department managers and merchandising specialists
e. Attend regular meetings as requested with brokers and Purchasing Team.
Budgeting and Planning
a. Attend management team meetings.
b.