Executive Director of Patient Services

LOCATION: Stroger Hospital

DEPARTMENT: Revenue Cycle

SHIFT: 8:00AM-4:00PM





This position is exempt from Career Service under the CCH Personnel Rules.

Job Summary
The Executive Director of Patient Services is responsible for assessing, directing, and coordinating all patient facing resources for Cook County Health (CCH) to improve and contribute to the accurate and efficient capture, management, and collection of patient service revenue. This position is responsible for managing the patient facing revenue operations and staff for CCH, including Ambulatory and Community Health Network sites, John H. Stroger, Jr. Hospital, and Provident Hospital. This position will have the responsibility of managing the following revenue processes in all patient facing departments throughout CCH, including inpatient, ambulatory and emergency departments, pre-access, financial clearance, financial counseling, admitting, centralized and decentralized registration, insurance notification, and bed control.

General Administrative Responsibilities

Collective Bargaining
• Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline
• Document, recommend and effectuate discipline at all levels
• Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
• Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision
• Direct and effectuate CCH management policies and practices
• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management
• Contribute to the management of CCH staff and CCH' systemic development and success
• Discuss and develop CCH system policies and procedures
• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
• Work with Labor Relations to discern past practice when necessary

Typical Duties

• Completes various financial forecasts, annual budgets, month-end financial reporting, receivables levels, productivity and any long-range strategic planning for the department.
• Oversees leadership responsible for daily operations all patient facing departments.
• Provides timely communications. Conducts regular meetings that include direct reports.
• Maintains and revises policies and procedures. Coordinates with staff, management and the governance to establish and or revise current policies.
• Oversees personnel issues within all patient facing departments. Sets guidelines for the hiring and training practices of the department. Directs terminations and disciplinary actions within policies and guidelines set by Human Resources. Assists management with performance evaluations of staff.
• Oversees the leadership standardization of patient facing departments reporting and processes within all information systems, registration process, service and productivity standards, continuous quality improvement (CQI) and compliance standards.
• Oversees leadership to maintain performance agreement set for patient facing areas. Oversees weekly review of staff performance.
• Oversees leadership to create and maintain the patient facing dashboard for internal management of system departments and as a monitoring tool for executives.
• Assumes fiscal responsibility. Establishes and monitors the department's budget in coordination with leadership. Identifies and implements methods for controlling costs. Continuously monitors expenses against established budget.
• Provides information to senior levels of management on the implication of policies and procedures being formulated and recommends specific action.
• Oversees leadership to ensure that managers and staff understands/interprets compliance regulations, standards and directives regarding governmental /regulatory agencies and/or third-party payers and how these regulations affect patient facing areas.
• In collaboration with IT leadership, develops technology and process improvement road maps as they relate to patient facing area