Associate Customer Service Representative

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Thriving in a supportive team environment that inspires you to strive for excellence.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.  More about us: https://www.hach.com/about-us

Shaping The Future of Water - Hach

We offer:

• 17 days of vacation 
• Flexible working hours
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)

Reporting to the Customer Service Manager, the Associate Customer Service Representative is responsible for providing accurate, timely, and professional support to customers across order management, quoting, invoicing, and communication processes. This role plays an important part in ensuring a seamless customer experience while supporting internal operations and identifying sales opportunities.

This position is part of the Customer Service team located in Loveland, CO and will be on-site.

In this role, a typical day will look like:

• Accurately process customer orders and maintain account information within order management systems
• Monitor and update order status, ensuring timely communication with customers and internal stakeholders
• Provide phone-based customer support, resolving issues and documenting interactions
• Manage urgent order requests and coordinate escalations as needed
• Support invoicing activities, including reprints and issue resolution
• Identify and submit potential sales leads during customer interactions

The essential requirements of the job include:

• High School diploma required
• Experience or exposure to customer service or transactional support environments
• Proficiency using computer systems and business applications
• Ability to accurately process orders and manage data within systems
• Experience with CRM or ERP systems (e.g., Salesforce, Oracle, Microsoft Office) preferred

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.