Principal Product Manager

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Principal Product Manager to join our Product Management team. This is a hybrid role based in San Jose, CA, reporting to the Director, Product Management.

In this role, you will own one or more product areas and lead the solution design for the Zscaler platform. You must possess a blend of business and technical skills, having a big-picture vision and the drive to make that vision a reality with extreme attention to detail. This role consists of both inbound Product Management responsibilities—working with internal cross-functional teams to build and enhance products—as well as outbound responsibilities, interacting with customers, executing go-to-market strategy, and supporting sales.

What you’ll do (Role Expectations)

• Define and drive the unified user experience for internet access, SaaS, Private Apps, AI applications security while transforming platform capabilities to provide best-in-class experiences
• Lead technical discussions with customers and engineering stakeholders, author product requirement documents (PRDs), and drive Jira story planning
• Work closely with engineering, marketing, and customer success teams to bring products to market and ensure their success
• Act as the internal subject matter expert, providing training and support to sales and other teams
• Directly engage with customers to understand their challenges, gather product feedback, and identify new opportunities

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• 7-10 years of experience in product management, with a significant focus on building SaaS platforms at scale and cybersecurity
• Prior experience in building SaaS platforms, security, and user experience design 
• Deep understanding of Proxy Architecture, HTTP, DNS, SSL, Malware Detection, IPS, Advanced Threat Protection, Sandboxing, and endpoint security
• Prior hands-on inbound product management experience, preferably at top industry security or networking vendors

What Will Make You Stand Out