Senior Human Resources Business Partner

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location & Flexibility

Our Human Resource Business Partners are integral parts of our team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays) in one of our offices. 

The Opportunity

As a Senior Human Resources Business Partner you'll be a strategic partner to executives in designated areas of our business. You'll provide coaching and subject matter expertise to executives and managers to drive performance improvements and successful outcomes of personnel challenges. You'll be a key resource for internal team members regarding performance development and career growth. You'll collaborate with the HR Operations team to cultivate an environment where everyone at WillowTree can thrive.

Business Partnership Responsibilities 

• Providing HR policy guidance to managers and team members in the business unit
• Building strong relationships with executive stakeholders and leaders to drive business unit and firm-wide HR initiatives forward
• Developing positive relationships with all team members within the business unit as a knowledgeable and trusted HR advisor
• Providing performance management guidance and coaching to business unit executives and managers  
• Facilitating team members establishing and meeting performance development goals
• Guiding managers through difficult conversations, including disciplinary actions and performance development plans 
• Analyzing HR trends and metrics to recommend solutions within the business unit and firm-wide programs and policies to enhance organizational effectiveness, retention, and employee satisfaction. 
• Resolving complex employee relations issues and grievances including guiding mediations
• Conducting thorough and objective investigations including, discrimination, harassment, policy violation, and misconduct 
• Maintaining thorough understanding and knowledge of local, state, and federal labor and employment laws and regulations to ensure compliance
• Identifying training needs for teams and individuals and partners the HR and Learning & Development teams to develop and implement training programs, materials, and presentations
• Providing guidance to the business unit on workforce and succession planning, restructures, compensation, retention, and strategic growth

Qualifications

• 5+ years of experience in an HRBP or HR Generalist role
• Exceptional knowledge of local, state, and federal labor and employment laws and regulations. Strong understanding of, and experience applying North American (specifically United States) labor laws and practices.
• You’re passionate about diversity, equity, and  inclusion and always looking for ways to make people feel heard
• You’re excited to work in a fast-paced environment, quickly adapt to change, and thrive in a complex and highly collaborative atmosphere in which ambiguity is constant
• You don’t shy away from difficult conversations — you’re comfortable giving and receiving feedback to help team members go beyond their full potential
• Clear management consulting experience- demonstrating ability to both grow and manage-up employees and effectively manage-out employees with limited risk to the business

Bonus Points

• Experience as an HRBP or HR Generalist supporting a large global team, specifically with offices in the U.S., Ca