Vet Teaching Hospital Assistant II - Overnight

Position Title:

Vet Teaching Hospital Assistant II - Overnight

Job Group:

Merit

Required Minimum Qualifications:

• Customer service or receptionist experience which totals two years. • Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties. • Data entry skills.

Preferred Qualifications:

Previous experience in a veterinary clinic, animal hospital, or medical office setting.

Customer service experience, particularly in high-volume or fast-paced environments.

Experience with payment processing, invoicing and/or bookkeeping.

Familiarity with scheduling systems or client management software.

Associate's degree or coursework in veterinary technology, animal science or related field.

Job Description:

Join Our Team as a Veterinary Teaching Hospital Assistant!

Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Veterinary Teaching Hospital Assistant!

Hours: Overnight Shift — Friday through Monday, 8:30 PM to 7:00 AM. Additional holiday and weekend coverage may be required to support team needs.

Why You’ll Love This Position:

• Meaningful Work: Help clients navigate their pet’s care journey and play a vital role in their health and happiness.

• Team Atmosphere: Collaborate with skilled doctors, students, and support staff in a positive and supportive environment.

• Exciting Responsibilities: Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging.

• Fast-Paced Energy: Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.

Key Job Duties

Customer Service/Client Communication

• Welcome clients and update patient information in the hospital database.

• Schedule appointments, handle emergencies, and provide detailed instructions for visits.

• Explain hospital policies, payment procedures, and consent requirements.

• Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.

• Collect deposits for inpatient care and explain credit and billing policies.

Administrative Tasks

• Manage communications for faculty, students, and staff.

• Train and supervise students in office procedures and medical record handling.

• Support doctors and students by providing access to client records, contact details, and visit history.

Service Coordination

• Organize and maintain medical records.

• Deliver food, supplies, and lab samples.

• Prepare and send out billing statements and other client communications.

• Maintain the reception area with necessary forms and supplies.

• Sort and distribute mail and assist with database updates.

Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a Veterinary Teaching Hospital Assistant and start a career you’ll be proud of!

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. Immigration sponsorship is not available for this position.

Knowledge, Skills, and Abilities

• Ability to communicate by phone and in person with individuals in a variety of situations in a positive and helpful manner.

• Ability to maintain confidentiality of medical records.

• Ability to multi-task and deal with multiple priorities.

• Knowledge of veterinary hospital routines and functions.

• Ability to assess emergencies and refer to appropriate hospital staff.

• Knowledge of medical terminology.

• Knowledge of animal disease symptoms.

• Ability to come in contact with animals.

• Ability to work in an environment that houses and heals sick animals.

• Ability to work in an environment with animal noise, animal odors, animal dander and hair, and animal excrement and blood.

• Ability to utilize veterinary client and patient registration system.

• Ability to enter data with speed and accuracy.

• Ability to provide assistance to veterinary students who are learning office systems and processes.