Airport Customer Service Supervisor -DLH

General information

Job Title Airport Customer Service Supervisor -DLH Date Tuesday, February 4, 2025 State Minnesota City Duluth Base Pay Rate: $ 19.00 Full/Part Time Full Time Shift A.M. shift, P.M. shift

Requirements and Description

Benefits
* Flight Benefits - exclusive travel privileges for yourself and your family with Delta Airlines
* Competitive pay with daily access to earned wages
* Paid holidays and paid time off
* 401k company match upon eligibility
* Exclusive discounts and additional wellness programs

Essential Functions / Key Responsibilities
* Supervises and coordinates daily activities of employees to ensure safe and effective operations.
* Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
* Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
* Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
* Communicates with manager concerning any problems or issues.
* Schedules and conducts shift meetings.
* Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
* Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
* Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:
* Must be a local (in-state) resident.
* Valid In-State Driver’s License.