Associate Deposit Operations Specialist, Front Desk

About Us

Live Oak Bank is a digital bank that serves small business owners across the country.  Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money.  At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.

How This Role Impacts Live Oak and its People

We are on a mission to be America’s small business bank. Our deposits help fund loans for small businesses across the country. As an Associate Deposit Operations Specialist, Front Desk, you help fuel the growth of small businesses. The Associate Deposit Operations Specialist, Front Desk is the face of the bank who is responsible for providing excellent service to those who seek assistance by phone, email, or in person at our corporate headquarters. While maintaining organization of the bank’s lobby and handling customer interactions you will also play a critical role with executing essential deposit functions including deposits, withdrawals, cashier’s checks and payments.

The Associate Deposit Operations Specialist, Front Desk​ is a designated essential employee and may be required to be available after hours, and to work either in the office or remotely during inclement weather or a disaster scenario.

What You’ll Do at Live Oak

• Maintain knowledge and understanding of bank policies and procedures

• Perform essential front desk duties including greeting walk in clients, answering phone calls, and maintaining organization in the bank lobby

• Process deposits, payments, and withdrawals for clients

• Assist clients and Live Oak Bank employees with cashier’s check requests

• Generate and mail CD maturity notices

• Review and process daily proof work

• Submit department invoices for approval

• Handle incoming and outgoing shipments and mail

How You’ll Do It           

• Organize, plan, and prioritize

• Communicate effectively and often

• Understand deposit products and services

• Manage interruptions

• Ask for assistance when needed

• Maintain a positive, professional demeanor

• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering or other unlawful activities

Required and Preferred Experience

• Customer service experience required

• Banking and teller experience preferred

• College degree preferred

#LI-DNI

Our Values

• Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.

• Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.

• Respect: Treat everyone wi.th courtesy, politeness, and kindness.

• Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.

• Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more

For a detailed overview of our employee benefits please visit: https://www.liveoakbank.com/corporate-social-responsibility/live-oak-bank-employees/

Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resource