Technical Lead - Salesforce Sales Cloud and Service Cloud

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:

Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

Show hustle
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.

Embrace change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.

Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.

Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
 
But enough about us. Let’s talk about you. 

  
Do you love learning about technology, having fun while you work, and delivering exceptional client outcomes? If so, this might be the role for you. The Salesforce Technical Lead is responsible for overseeing the design, development, and deployment of Salesforce solutions to meet our clients business requirements. The Salesforce Technical Lead combines technical expertise with leadership skills to ensure project success and alignment with organizational goals. 

What you’ll do: 

• Design key technical components of steady-state, production cloud environments for large and complex customers 
• Support technical resources in the design and development of custom solutions on the Force.com platform including declarative customization, Apex, Visualforce, Lightning Components, data modeling, and modifications to existing integrations. 
• Refine business requirements, specifications, process flows, application design, application configuration, test processes and release management. 
• Work directly with clients to deliver key components of technology solutions with understanding of application development and release management processes in the Cloud. 
• Delegate, guide, and follow-up with other Horizontal resources to implement solutions as needed.  
• Review and approve all code implemented in an assigned customer’s organization.  
• Define and establish maintenance and administration processes and drive continuous improvement through them.  
• Identify areas of improvement in customer organizations. 
• Identify additional opportunities for enhanced services. 
• Responsible for proactive and real-time technical advisory services. 
• Responsible for validation of new Salesforce features and help with Change control processes for customer.  
• Conduct periodic technical reviews of customer orgs and create/manage any resulting maintenance plans. 
• Liaise between business, technical, and sales stakeholders and contacts.  
• Frequently and constructively contribute to all team conversations. 

Who you are: 

• You enjoy being in front of the client and have professional services experience. 
• You are skilled at refining and implementing Salesforce solutions.  

What you bring:  

• 5+ years of client-facing consulting/professional services experience.  
• 5+ years of experience design, refinement and implementing Salesforce solutions with an emphasis on Salesforce core. 
• Experience in at least 2 verticals within Salesforce core.   
• Solid stakeholder management and communication skills, and the ability to articulate transformation journeys and outcomes.  
• Ability to engage with senior clients, including C-level clients in a business-centric, business outcome-oriented dialogue. 
• Salesforce certification(s) and overall understanding of capabilities of Salesforce products. 
• Direct a team of consultants to desired identified outcomes. 
• Bachelor’s degree preferred. 

Benefits: 

HZTL offers a wide range of competitive benefits to eligible employees including health, dental, vision, life, retirement plans, paid time off, paid holidays, paid time off to volunteer, paid parenta