Principal Coordinator, Security Operations Specialist I, Global Workplace Services

Principal Coordinator, Security Operations Specialist I, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Principal Coordinator, Security Ops Specialist.

As a Principal Coordinator, Security Operations Specialist, you’ll carry out day-to-day activities in the Global Security Operation Center (GSOC). The GSOC is our 24/7 security and intelligence function that evaluates and reports on hazards and threats to the company including but not limited to natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion and others. 

This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts.

The Ideal Candidate Should 

• Communicate effectively, especially during an incident response. Keeps all stakeholders updated.

• Place appropriate and balanced importance on the customer experience and impact when making decisions

• Deliver on task/role conditions of satisfaction

• Display confidence and understanding when handling various situations

• Have a command of role scope; performs role at a high level

• Manage time effectively 

• Ask clarifying questions toward preserving goals and deadlines

• Embrace constructive feedback and opportunities for development

• Identify opportunities for process and efficiency improvements

• Contribute to team being well managed with projects

• Be consistent in job performance

• Offer to help and willing to cover shifts 

• Always be ready to lend a helping hand  

Key Responsibilities: 

• Care for incident intake and documentation by responding to incoming security concerns and documenting outcomes.

• Address critical response communications, monitoring and responding to calls for service and information from security related technology systems, including but not limited to phone, email, and emergency mass notification tools 

• Monitor a wide network of security alarms, cameras and various intelligence resources to identify and resolve physical security threats 

• Synthesize large amounts of information quickly 

• Create a comprehensive records of security-related incidents 

• Coordinate routine and critical incident communications 

• Understand the proper use of security related tools and procedures

• Escalate to supervisors when appropriate 

• Implement security and access control procedures

• Assist with physical security validations, database management, intelligence analysis and intelligence product development and delivery

• Provide physical security response support and monitoring specific to the facility where the SOC is located

• Support general security, first responder and law enforcement engagement

Basic Qualifications:

• At least 2 years of experience in one or more of these fields: Law enforcement, Military, Corporate Security, Business Continuity, Risk, Emergency Management or Customer Service

• At least 1 year of se