Senior Product Designer

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

Role Description:

As a Senior Product Designer, you will play a key role in the Customer Experience Team at myKaarma, working to create exceptional interactions for our customers. You will be responsible for utilizing design thinking methodology and delivering high-quality designs in a fast-paced environment, and will collaborate closely with Customers, Product Management, Engineering, and other internal stakeholders, to achieve our department goals.

Core Responsibilities:

• End-to-End Design: Drive and implement comprehensive design initiatives from concept to completion.
• Shape Product Strategy: Engage in strategic discussions to actively influence the product’s direction.
• Empathize: Conduct user research, gather insights, and refine designs based on user feedback.
• Define Problems and Goals: Develop clear jobs-to-be-done and problem statements to guide design solutions.
• Ideate Solutions: Develop journey maps, information architecture, user flows, wireframes, and other assets to illustrate current states and identify improvement opportunities.
• Prototype and Enhance: Design, iterate, and deliver enhancements that improve product quality and functionality, building on existing design systems for consistency.
• Test and Refine: Perform usability tests and A/B testing with customers to continuously refine the design based on data-driven insights.

Skills and Qualifications:

• Strong portfolio showcasing your design skills, thought process, and product impact. Please include a link to your online portfolio with the password (if available).
• 3+ Years of working experience in the design field
• Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Human-Computer Interaction (HCI), or related fields
• Experience with design systems
• Experience designing simple solutions to complex user problems
• Proficient in design and prototyping tools such as Figma, Sketch, InVision, etc.
• Excellent communication and presentation skills, capable of effectively articulating design decisions and strategies to stakeholders at all levels
• Experience designing in a B2B Environment (Preferred)
• Strong understanding of Design Thinking methodology (Preferred)

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: