Field Service Excellence Global Senior Operations Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Field Service Excellence Global Sr. Operations Manager
Grade: 13

Location: Atlanta, US or Belgrade, RS

 

Job Summary: We are seeking a highly skilled and motivated Field Service Excellence leader to support the Director of Field Service Excellence in achieving the strategic objectives and key performance indicators through project management, reporting and analytics in the following services departments that provide direct support to all Field Services globally.

• Health and Safety
• Technical, Customer and Professional Learning
• Vehicle Fleet Operations
• Operational Capability and Skills
• Global Technical Support
• Field Services Global Onboarding
   

The ideal candidate will not be required to have expertise specific to any of the listed service departments but must be able to support each of them to varying degrees and be able to focus on key initiatives that may be focused across functions to ensure continuous improvement, operational excellence, and help drive our Field Services Customers satisfaction. Key responsibilities include:

• Management of KPI’s and Reporting:
  • Responsible for the support and coordination of the service departments reporting requirements (weekly, monthly, and quarterly) to form executive level clear and concise communications.
  • Collaborate with the Director of Field Service Excellence and the Service Department Leaders to support the creation of, maintain timely inputs to and report out on key performance indicators.
  • Support the aggregation and continuous improvement efforts aligned to field services Customer Satisfaction survey data.
     
• Strategic Project Management:
  • Partner with the Director of Field Service Excellence and Regional Executives in support of strategic project management activities.
  • Support Service Departments coordination related to strategic projects.
     
• Team Leadership:
  • Leverage a Servant Leader approach to collaboration with services departments, removing a variety of obstacles that are impeding their ability to provide direct support to the Field.
  • Foster a culture of continuous improvement and professional development.
  • Ensure adherence to company policies and industry regulations.
     

Qualifications:

• Bachelor’s degree in business administration, statistics, finance, or a related field.
• Excellent communications skills in verbal and written form.
• Microsoft Office Power User
• Advanced analytical modeling skills (e.g. Power BI, Alteryx, Tableau, Python, etc.).
• Excellent