Head of Internal Controls

Let’s grow together!

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

 

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2600 employees with teams in North America, Europe, Latin America and Asia Pacific.

 

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

 

Further information is available at https://www.covermoregroup.com/people/.

What is the opportunity?

We are looking for a Head of Internal Controls for Zurich Cover-More (ZCM). This position reports to the Chief Risk Officer, Zurich Cover-More Group and will be based in New York, Toronto, or Schaumburg.  

This is a unique opportunity to create and implement a global internal controls framework from the ground up, starting with the newly acquired Travel Guard business.  This is a pivotal role where you’ll drive change, build and develop an internal controls team, and make a lasting impact on the global risk landscape for ZCM.

What will you be doing?

• Lead the design and implementation of a robust internal controls framework, ensuring alignment with Zurich’s ICIF standards.
• Build and manage a new Group Internal Controls team, hiring key roles to support the framework rollout.
• Establish strong relationships with regional & ZNA internal controls team, ensuring collaboration and alignment with financial controls (ICFR).
• Oversee the documentation of controls, manage implementation timelines, and ensure all controls are integrated into the internal system.
• Provide hands-on leadership, working closely with both junior team members and senior executives across regions to achieve desired outcomes.
• Manage key stakeholder relationships, confidently challenging leaders to ensure controls are fit for purpose.

What are we looking for?

• Proven experience implementing internal controls frameworks, ideally from scratch, across multiple regions or teams.
• Strong technical expertise in internal controls, with experience managing frameworks such as ICIF and ICFR.
• Excellent relationship management skills, with the ability to influence senior stakeholders and collaborate effectively in a matrix organization.
• A hands-on leadership approach, comfortable rolling up your sleeves to guide your team and deliver results.
• Experience managing risk-related regulations and working with regional teams to ensure compliance.
• An organized, systematic and disciplined approach, with the ability to drive one’s own work and execute independently.
• Certifications like CPA, CIA, or CISA, and experience with GRC tools or data analytics platforms is a plus.
• Big 4 audit or similar experience is preferred.

Requirements:

• Bachelor’s Degree and 10 or more years of experience in the Insurance/Financial Services or Risk Management area OR High School Diploma or Equivalent and 12 or more years of experience in the Insurance/Financial Services or Risk Management area.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.