Assistant Executive Housekeeper - Circus Circus (Reno)

JOB SUMMARY

Assist with the supervision and direction of all aspects of the housekeeping operations. Assist the Executive Housekeeper in the planning, staffing, supervising, training and organization of the housekeeping operation; and acting as Executive Housekeeper in their absence.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

• Assist in the hiring, disciplining, orientation and training of staff
• Assist in the development of training programs for new employees.
• Assist in weekly scheduling; oversee scheduling needs for upcoming day(s).
• Handle guest complaints promptly.
• Continually check guest rooms, public areas, linen and supply rooms, maid carts and all equipment used by the room attendants, housemen and laundry personnel.
• Maintain check on linen consumption housekeeping supplies, care of furniture and appearance of the building and fixtures.
• Inspect all VIP rooms, making sure standards are met and extra amenities are in place.
• Assist maids on rush rooms.
• Assist in assigning daily work and key distribution.
• Assist in the recordkeeping, lost and found and administration of maintenance work orders.
• Understand and follow Orientation manual, Housekeeping manual and Emergency/Evacuation procedures.
• Attend department meetings or other meetings pertaining to the operation of the hotel as scheduled by management.
• Must be able to take over all Executive Housekeeping duties in his/her absence.
• Personal appearance standards are to be maintained at all times.
• Any suspicious activities, which may jeopardize the security of the hotel, must be reported to your manager or the security department immediately.
• Work additional hours on short notice as requested by supervisor, in order to accommodate one of the following: staffing emergency, employee absence, fluctuation in business levels, special projects, etc.
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned 

KNOWLEDGE, SKILLS, AND ABILITIES

• Previous housekeeping supervisory experience required
• Good organizational skills
• Understand and comply with all company and departmental rules and regulations, policies and procedures
• Skill in establishing and maintaining effective working relationships with staff and guests
• Ability to read, write, and communicate verbally in English and Spanish
• Basic knowledge of computer system 
• Self-motivated, detail oriented
• Possess initiative, high energy level 
• Well groomed, good personal hygiene
• Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures
• High School diploma or equivalent 

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

• Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated
• Work entails use of solvents/oils and electrical devices
• May come into contact with fumes/odors and dirt/dust
• Work is done in high places and occasionally on slippery surfaces
• Constant awareness is required of surrounding areas to insure safety of employees and guests
• Constant contact with co-workers and guests.
• Frequent standing, walking, pushing/pulling over 100 lbs., repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors; occasional reaching overhead and bending over from floor to 6ft., lifting of 10 lbs. or less; seldom requires sitting, crouching, kneeling, crawling, climbing, and balancing.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule fle