Senior Service Enablement Manager

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

Coordinates and leads processes to ensure the organization's capability in terms of product service delivery. Monitors and defines product service requirements, ensuring the availability of required spare parts, technical documentation and service-related processes and procedures. Ensures field and global service organizations have up-to-date product and process information. Coordinates cross-functionally to ensure mutual understanding of service requirements and ongoing alignment / cooperation. Monitors processes and spare part utilization to identify cost savings and other efficiency improvements.

• Responsible for the entire product lifecycle for products from the service organization's point of view.
• Introduces products into the global service organization, considering the overall economic / business impact.
• Interfaces between technical experts, the field service organization and relevant departments in R&D, Marketing, Production, Product Management, Quality Assurance, etc.
• Ensures ongoing and comprehensive analysis of product service requirements.
• Responsible for the service spare parts strategy and introduction of field replaceable units, base level parts and repair depot-only small parts for assigned products.
• ontinuously reviews and validates product related service data to ensure the economic efficiency of all spare parts and products.
• Creates and implements innovative service concepts, monitoring execution and benefit for DN.
• Defines and recommends ideas for continuous process and service delivery improvement.

Required Qualifications

• Diploma or equivalent work experience required.
• Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Enablement Management.
• Good business English skills (Written and spoken).

 

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Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations