Principal Product Owner - New Cardmember Product

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

What You’ll Do  

The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance.   

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

How You’ll Do It  

• Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. 

• Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance. 

• Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. 

• Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope. 

• Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration. 

• Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance. 

• Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle. 

• Collaborate with cross functional teams to develop and execute