Hospitality Clerk

Overview

CFC Properties, a Cook Group Company, specializes in historically and architecturally significant structures, consisting of commercial, retail, residential, and hospitality real estate. CFC prides itself on providing exceptional customer service and is committed to inclusivity, community, and individual and communal improvement. We achieve these expectations through philanthropy, equality, and education. We are an organization that wants to empower and support its community by offering various opportunities to achieve career goals.

 

The Hospitality Clerk with CFC Properties is the first point of contact and is responsible for answering the phone, responding to questions and greeting visitors and guests.

This position is located at the Grant Street Inn, CFC's Historic Boutique Hotel

 

Responsibilities

Full Time shift: 40 hours per week

• Sunday - Thursday: 3pm - 11pm

 

• Greet guests and patrons as they arrive• Check in customers, verify guests' payment method and provide guests with directions to their room• Take reservations, keep accurate account of schedule• Communicate w/housekeeping on check in/outs as needed• Invoice and ensure payment for their stay and services used• Receive and relay incoming, outgoing and internal phone calls• Refers messages to appropriate party• Process incoming and outgoing mail & faxes• Manage accurate accounting of all rooms• Answer queries regarding the Inn's services and amenities and local happenings• Maintain the front desk with a professional appearance• Must be comfortable working in a fast-paced environment

 

Qualifications

• High School Diploma or equivalent required• Previous customer service experience• Proficiency in Microsoft Office software & Adobe PDF• Hospitality experience preferred• Knowledge of local area preferred

 

Physical Requirements/Work Environment

• Works under general office environmental conditions• Sitting for extended periods of time, utilizes close visual acuity for working with computers, etc.• Occasionally required to stand; walk and stoop, kneel or crouch• Ability to lift up to 25 lbs occasionally