Client Solutions Manager, FMCG (Full Time)

We're seeking a Client Solutions Manager (CSM) to join our Global Marketing Solutions team. Based in Hamburg the CSM will be part of our FMCG team, which provides marketing solutions to a range of traditional advertisers across Germany, Austria and Switzerland.

The CSM is a strategic and enthusiastic solution-driver who puts Facebook customers at the core of everything they do. They have a passion for advertising and believe the future of marketing is identity-based, data-driven and grounded in measurable business results. With proven understanding of both online and traditional media, the CSM is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimising complex opportunities, and use data and analytics to build a consultative solution for our customers. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.Client Solutions Manager, FMCG (Full Time) Responsibilities

• Develop and enhance a deep knowledge of Brand Advertising and Digital Marketing, and accompanying Facebook solutions
• Customer and Industry Knowledge (with regards to the FMCG industry)
• Relationship Management
• Build and manage relationships with key clients and agency partners (media, creative, marketing partners)
• Work and collaborate with diverse group of internal cross functional teams
• Marketing Solutions Expert
• In partnership with Client Partner or Industry Manager, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
• Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships
• Analyse data and insights to guide strategy and implementation of Facebook solutions
• Platform and Product Expertise
• Drive education on Facebook product, company updates and share Facebook best practices as relevant to client or agencies' business
• Influence product innovation based on client needs and feedback
• Media Planning, Strategy, and Measurement
• Provide and oversee Facebook marketing strategy, align with client's key business objectives
• Translate business objectives into campaign strategy, proposing campaign structures and implementing measurement solution (derive actionable insights, synthesize results into recommendations)
• Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time targeting recommendations)

Minimum Qualifications

• Strong experience as user of Meta platform and familiarity with Meta’s ad products
• Demonstrated understanding of the FMCG industry, and key clients within it
• Experience working directly with marketing, media and/or consulting companies
• Advanced Excel skills
• Experience aligning solutions and measurement to client business objectives
• Experience planning, delivering, and executing media, measurement, and creative strategy
• Experience presenting to external stakeholders at a variety of levels
• Strong project management abilities, with experience completing projects with minimal direction with high attention to detail
• Experience providing insights and campaign optimisations/recommendations
• Demonstrated ability to build strong working relationships with internal and external partners
• Experience leading and managing initiatives with support from team/manager
• Experience supporting the execution of account growth strategy and action plans as part of a team
• Demonstrated experience analyzing data sets and delivering actionable insights
• Advanced written and verbal communication skills with the ability to articulate solutions
• Ability to guide adoption of products/solutions
• Demonstrated ability to influence internal and external stakeholders - anticipating challenges and objections, providing solutions and guidance with support
• Fluency in German & English

Preferred Qualifications

• Bachelor's or Master's level degree preferred (but not mandatory)

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