Director, Patient Care Service

Overview

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more 

 

Description

Focus area for position: Nursing Quality and Practice

 

Reporting directly to the Chief Nursing Officer/VP Patient Care Services or the Associate Chief Nursing Officer of a specific Emory Healthcare Operating Unit or PGP practice area, the Director, Patient Care Service will lead and manage clinical operations and initiatives to achieve productivity, quality, safety, and satisfaction performance goals. This role requires collaboration with Emory Healthcare operating entity ACNOs, the VP of Nursing, and key Medical Directors to develop, implement, and evaluate nursing operational plans, objectives, and standards. The Director will also be accountable for budget oversight, resource allocation, and strategic growth initiatives to ensure high-quality, cost-effective patient care.

 

Key Responsibilities:

 

Leadership & Strategic Planning:

Lead the development and execution of strategic growth and operational objectives for the service.

Collaborate with entity ACNOs, physicians, and nursing staff to align goals with Emory Healthcare's mission and vision.

Utilize data-driven analytics to project growth, financial impact, and service vision.

Develop programs to enhance value-based services and regulatory compliance.

Clinical & Operational Oversight:

Oversee clinical and operational workflows to optimize patient care and service efficiency.

Ensure cost-effective resource utilization and monitor functional unit nursing budgets.

Standardize policies, procedures, orientation, training programs, and clinical competencies across the health system.

Foster collaboration between entities to maintain accreditation, certification, and high-performance recognition.

Quality, Safety & Compliance:

Engage with the Office of Quality to lead service quality committees and initiatives.

Implement evidence-based practice strategies to enhance patient safety and risk management.

Monitor quality metrics to improve outcomes and avoid financial disincentives.

Promote participation in research and integrate findings to improve clinical practice.

Team Development & Engagement:

Develop and maintain a culture of engagement, accountability, and professional growth.

Promote a diverse and inclusive environment that reflects the community served.

Support staff development through coaching, mentorship, and competency assessments.

Ensure a healthy work environment that encourages collaboration and high morale.

Financial & Resource Management:

Plan and execute financial strategies to meet budgetary and operational goals.

Advocate for optimal resource allocation to enhance patient care services.

Drive efficiency improvements while maintaining high-quality patient care standards.

 

Minimum Required Qualifications:

 

Education:

• Master's degree in nursing from an accredited school of nursing required.

Experience:

• Minimum of seven (7) years of progressively responsible senior nursing leadership experience.
• In-depth knowledge of nursing competencies, scope of practice, and professional practice.
• Experience with strategic planning and execution in complex healthcare environments.

Licensure:

• Acute / Ambulatory Setting: A valid, unencumbered Registered Nursing License approved by the Georgia Board of Nursing.
• Virtual Care Setting: If overseeing virtual care activities, an active compact/multistate license (eNLC) is required within 60 days of hire.

Certifications:

• Nurse Executive Certification (NE-BC, NEA-BC) or comparable certifications (CNML or CENP) must be obtained within one (1) year of hire
• BLS required
• ACLS certification may be necessary depending on specialty area, post hire

 

Skills:

• Proven leadership experience in managing large-scale clinical operations.
• Strong ability to synthesize information from multip