Patient Account Representative
Southern Illinois HealthcareAbout the role
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Position Summary
• Responsible for proactively contacting patients, insurance carriers, and other
departments to gather required information by the payor, vendor, or other 3rd party in order to collect outstanding account balances.
Education
• High School diploma or equivalent
Licenses and Certification
• N/A
Experience and Skills
• Technical Experience: 1 year
• Billing and/or Account Follow-up Experience
• Computer proficiency
• Typing minimum 40wpm preferred
• Mathematical computation skills
Role Specific Responsibilities
o Contact patients, insurance carriers, and other departments to gather
required information by the payor, vendor or other 3rd party payors.
o Provides day-to-day oversight of all accounts receivable and account follow-up activities.
o Responsible for the accurate and timely submission of bills and account
follow-up activity.
o Meets and exceeds productivity and quality standards.
o Educates and orients new staff members.
o Processes and distributes various electronic media correspondence for
Patient Financial Services.
o Processes adjustments for follow up collection activity.
o Processes, verifies, releases and performs printing task as it relates to the
release of medical records to authorized agencies and/or payers.
o Completes miscellaneous mailings, reports and posting of system
adjustments for accurate account balance and patient billing.
o Assist in researching, resolving and documenting payor system edits
and/or payor rejections to ensure an industry standard clean claim rate.
o Responsible for accurate and timely follow-up on denials, overpayments
and underpayments
o HB Only - Completes claim edits as appropriate to ensure timely
submission of claims
Compensation (Commensurate with experience):
$16.89 - $25.34To access our Benefits Guide/Plan Information, please click the link below:
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