Customer Service Coordinator

Now hiring! Customer Service Coordinator

 

Wyandotte, MI

 

 

We are looking for a Customer Service Coordinator to join our PM team in Wyandotte.

 

Come create chemistry with us!

 

The Performance Materials division is at the forefront of the much-needed sustainability transformation in plastics. Our experts co-create products with customers to bring innovations to major industry sectors such as transportation, consumer goods, industrial applications, and construction.These solutions contribute to a sustainable future by pushing the boundaries in thermal resistance, robustness and lightweight applications.

Our dedicated Customer Service Team collaborates with our internal partners to communicate to customers with confidence. We win together to execute upon and meet our customers' needs. Our Customer Service Team acts as solution champions, delivering winning results and a premiere customer experience. 

At BASF, employees are provided with the tools needed to manage your career. Once established within Customer Service, you may decide this is exactly where your future belongs, or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing or Procurement. 

As a Customer Service Coordinator, you create chemistry by...

 

• Managing order to cash process activities for such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, standard consignment order process, etc. and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.
• Providing a high level of service for customers both internally and externally.
• Performing administration tasks such as but not limited to managing email queues, prompts, ecommerce, data cleanup, etc.
• Being a backup for team members and cross teams, as necessary.
• Confirming pricing and utilizing price discrepancies as needed.
• Capturing failures and customer complaints via NCM process; by utilizing critical thinking skills
• Understanding and enforcing stated business rules
• Managing Business Continuity Workbooks, SAP data, text, and outputs
• Reviewing, understanding and driving improvements of Key Performance Indicators.
• Participating in continuous improvement efforts and projects

If you...

• Possess a HS Diploma or equivalent with at least 6 months to one-year professional experience (Internships included)
• Have computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications.
• Are able to interact with the customer in a helpful and friendly manner and to understand customer needs.
• Are able to work well in a team environment.
• Are capable of setting priorities and managing time in a dynamic work environment.
• Hold excellent oral and written communication skills.
• Have strong problem-solving skills. 

Create your own chemistry with you@BASF

 

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.