Sr. Consultant, Implementation and Enrollment Manager

The Role at a Glance

The Workplace Solutions team is a high-impact, fast-paced organization focused on delivering exceptional group benefits experiences to regional clients. This is a unique opportunity to build your career in group protection while working alongside experienced professionals committed to coaching, development, and innovation.

As a Sr. Consultant, Implementation and Enrollment Manager, you will serve as a strategic partner and project leader responsible for the successful onboarding of complex group benefit clients (500-4,999 lives). You will lead end-to-end implementations, working across brokers, customers, sales teams, and internal partners to deliver a seamless and consultative onboarding experience.

This role is ideal for someone who thrives managing complexity, influencing stakeholders, and driving results while enhancing the overall client experience.

What you'll be doing

• Serve as the primary implementation lead for national accounts, building strong relationships with clients, brokers, consultants, and internal teams (claims, underwriting, billing, eligibility, etc.).
• Act as a trusted advisor, guiding clients through onboarding, enrollment strategy, and benefit education.
• Lead and facilitate meetings, including kickoff calls, status updates, and executive stakeholder reviews.

• Own the end-to-end implementation lifecycle, ensuring delivery on timelines, scope, and quality for complex group benefit programs.
• Develop and execute detailed project plans, monitor milestones, track deliverables, and proactively manage risks and dependencies.
• Document decisions, maintain clear communication, and manage expectations across all stakeholders.

• Provide guidance on communication strategies and enrollment best practices.

• Support finalist presentations and sales efforts by presenting implementation capabilities and approach.

• Partner closely with account management, absence consulting, and service teams to ensure a coordinated client experience.
• Serve as a liaison between internal teams to resolve issues and streamline processes.

• Lead or support complex initiatives, including acquisitions, divestitures, and large-scale client changes.
• Contribute to process improvement efforts that enhance efficiency, scalability, and the client experience.
• Identify opportunities to simplify workflows and improve implementation outcomes.

What we’re looking for

Required Qualifications

• Bachelor’s degree or equivalent experience (4+ years in lieu of degree)
• 5–7+ years of group benefits, enrollment, or implementation experience
• Strong knowledge of group protection products (disability, leave, life, supplemental health)
• Demonstrated project management experience managing complex, multi-stakeholder initiatives
• Exceptional communication and presentation skills (written and verbal)
• Proven ability to influence and build relationships across diverse stakeholders

Preferred Qualifications

• Experience working with regional accounts (500-4,999 lives)
• Strong analytical and problem-solving skills:
• Ability to interpret plan documents, policies, and regulatory requirements
• Ability to define problems, analyze data, and develop actionable solutions
• Familiarity with benefits administration systems and enrollment platforms
• Experience supporting sales presentations or finalist meetings
• Knowledge of industry trends and regulations impacting group benefits

Key Competencies for Success

• Strategic thinking with strong execution focus
• Customer-centric mindset with a consultative approach
• Ability to navigate ambiguity and complex scenarios

Travel Requirements

• Up to 20%

Application Deadline