Release Operations - Import Agent I

Farrow, a wholly owned subsidiary of Kuehne+Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated logistics services (international freight forwarding/global supply chain management, warehousing/distribution, and ground transportation). With operating locations across Canada and the United States, Farrow manages over 800 employees with 28 offices and warehouses, including those of acquired company Link+ Corporation.


Position Summary
This position is primarily responsible for receiving, checking and processing customs brokerage documents and using scheduled deadlines to follow-up on shipments.

Key Responsibilities (Supervisory/Materials/Information)
• Data entry and the production of entry summaries, invoices, reports and audit files
• Communicate shipping documentation issues to Import Analyst/Release, or Supervisor as appropriate
• Send emails to get documents or to get clarification about documents
• Select proper tariff classification from customer records
• Apply additional tariff classification when stipulated in customer records
• Confirm releases and contact customer when there are issues
• Recognize and apply duty reduction programs such as NAFTA or GSP
• Set up file documents for splitting (entry & bill assemble process)
• Complete daily status reports as necessary
• Support bridge locations and perform all necessary processes of a Release Agent
• Other duties as assigned

Education and Experience
• High school diploma or equivalent
• Preference to candidates with customs brokerage experience
Competencies, Working Skills & Attributes
• Excellent written and verbal communication skills
• Strong interpersonal and organizational skills
• Knowledge of PC’s and related software, and maintenance and retrieval of documents
• Commitment to exceptional customer service and continuous improvements
• Proficient basic math skills
• Tactful and dependable with excellent problem solving skills
• Excellent attention to detail
• Ability to work at a fast pace and multi-task while maintaining accuracy

Working Conditions, Mental Effort & Physical Requirements

• Ability to sit for extended periods of time
• Ability to focus on computer screen and / or written materials for extended periods of time
• Ability to type at least 45 alphanumeric words per minute with minimal mistakes
• Manual dexterity required to use desktop computer and peripherals
• Οχχασιοναλ οϖερτιμε, ηολιδαψ ανδ / ορ ωεεκενδ ωορκ ωιλλ βε ρεθυιρεδ
• Μυστ ωορκ υνδερ δεαδλινεσ ανδ ρελατεδ στρεσσεσ ιν α τιμελψ ανδ εφφιχιεντ μαννερ
• Must be able to professionally handle situations as they arise


Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.