Regional Maintenance Manager

Regional Maintenance Manager

Job Summary

The Regional Maintenance Manager (RMM) is responsible for the short- and long-term maintenance objectives of their portfolio of assets, overseeing a team of Maintenance Supervisors and ensuring that the physical condition, appearance, and capital needs of the apartment communities are achieved. The RMM must be technically proficient with a hands-on attitude and possess exceptional leadership and communication skills. The RMM must be willing and able to set a consistent example of leadership skills and demonstrate a professional demeanor. Ability to work well in ambiguous or changing situations.

Candidates must reside within commuting distance to either our Ft. Lauderdale Regional Office or our Atlanta Regional Office and be able to travel as-needed throughout the region, including South Florida, Atlanta Metro, and Raleigh/Durham North Carolina.

Education/Certificates

• High school diploma or equivalent required. Bachelor’s degree preferred or technical degree preferred. CAMT designation is a plus.
• EPA Certification, Type I & II required. Universal Certification is a plus.
• Certified Pool Operator (CPO) license strongly preferred. Associates hired without a CPO license will be required to obtain within 90 days of hire.
• Valid driver’s license may be required.

Experience

• Five or more years’ progressive maintenance management responsibility. Prior multi-site management preferred.
• Multifamily apartment experience required.
• Experience with Yardi or other property management accounting software.
• Strong working knowledge with Microsoft Excel, Word, and Outlook.
• Strong working knowledge with smart phones, tablets, and apps process.

Skills, Knowledge & Abilities

• Ability to read, write, understand, and communicate in English.
• Experience using Yardi or other related property management accounting software.
• Experience using Microsoft Outlook, Word, and Excel.
• Professional verbal and written communication skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Strong attention to detail, organizational, time-management and problem-solving skills.
• Strong knowledge in the areas of OSHA standards, safety, facilities maintenance, capital improvements and maintenance related purchasing.
• Strong knowledge of plumbing, electrical, mechanical, HVAC, carpentry, fire protection, structural, roofing, concrete, paving, painting, landscaping, and appliance repair work.
• Working knowledge of local, state, and federal laws and regulations, permit processes, and codes.
• Working knowledge of abatement and encapsulation process for hazardous
• materials
• Working knowledge of multifamily facility management, and the equipment and tools necessary to carry out housekeeping and maintenance functions.
• Ability to develop, comprehend and manage capital budgets.
• Strong leadership and management skills; ability to direct a team and supervise vendors.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.

Essential Duties

• Assist Community Managers (CM) and Maintenance Supervisors (MS) in hiring and retaining exceptional service personnel.
• Possess the willingness and aptitude to mentor and develop service personnel, leading by example.
• Ensure professional appearance of maintenance personnel, operating standards and protocols are maintained.
• Works with Maintenance Supervisor to increase proficiency and performance of the property; maintains oversight of property’s maintenance operations.
• Develops scope of work for all large scale or complicated “Capital Improvements” and conducts bid walks for all work.  Oversees work and approves progress payments and final sign-off of the projects.  Tracks compliance and makes appropriate recommendations.
• Provides training on-site as needed to aid maintenance personnel in the most efficient performance of their duties. 
• Reports specific needs and deficiencies at individual properties to the Community Manager and Regional Supervisor.
• Establishes and monitors preventive maintenance procedures in conjunction with on-site maintenance personnel.
• Works to improve the effectiveness and efficiencies of the service teams at assigned portfolio of properties. 
• Addresses all environmental concerns in conjunction with Community M