Sr. Director, Infrastructure

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

 

The American Heart Association has an excellent opportunity for a Sr. Director, Infrastructure based out of our National Center.

 

The Senior Director of Core Infrastructure is a key leadership role responsible for overseeing the organization’s critical technology infrastructure, including data centers, servers, networking, cloud environments, and unified communications systems. This position plays a pivotal role in developing and executing strategic infrastructure plans, ensuring the alignment of technology solutions with business objectives, and maintaining the security and compliance of all systems. With a focus on operational efficiency, cost optimization, customer service, and driving a cloud strategy, the Senior Director leads a team responsible for managing day-to-day operations while driving innovation in infrastructure management. Additionally, the role involves overseeing disaster recovery, incident management, and capacity planning, while regularly providing operational reports to senior leadership to ensure the infrastructure’s performance meets organizational goals and delivers exceptional service to internal customers.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Overseeing the organization’s core infrastructure, including data centers, servers, networking, storage, cloud environments, and unified communications systems. Ensuring they are reliable, scalable, and secure.
• Developing and executing long-term infrastructure strategies to support the organization's growth and business needs, aligning technology solutions with overall business objectives.
• Ensuring the infrastructure meets security standards and regulatory compliance requirements, such as PCI, HIPAA, or GDPR. This includes monitoring and mitigating security risks, overseeing vulnerability management, and maintaining audit readiness.
• Managing teams responsible for the day-to-day operations of core infrastructure services, including providing leadership, mentorship, and guidance to ensure high performance and collaboration.
• Developing and managing the infrastructure budget, including forecasting costs and tracking variances. Ensuring the cost-effectiveness and optimization of infrastructure investments, such as hardware, software, and cloud services.
• Establishing and maintaining relationships with vendors and service providers. Negotiating contracts, managing SLAs, and ensuring the delivery of services and equipment meets organizational needs.
• Staying informed about emerging technologies and trends in infrastructure, security, and cloud computing. Identifying opportunities for innovation to improve operational efficiency, scalability, and reliability.
• Ensuring robust disaster recovery (DR) and business continuity (BC) plans are in place, tested, and continually updated to minimize downtime and data loss.
• Overseeing the response to infrastructure-related incidents and ensuring that problems are resolved promptly, root causes are identified, and corrective actions are implemented.
• Collaborating with other senior leaders (e.g., CTO, CIO) to ensure infrastructure supports strategic business goals. Providing regular updates on infrastructure performance, risks, and opportunities for improvement.
• Continuously assessing and improving processes related to infrastructure management, aiming for greater efficiency, better performance, and reduced costs across the organization.
• Ensuring all infrastructure operations align with industry regulations, internal security policies, and risk management standards to protect the organization’s data and assets.
• Ensuring infrastructure can scale to meet growing demands, including planning for future capacity needs and evaluating new technologies that can support future growth.
• Generating and presenting operational rep