Showroom Customer Liaison

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com


Why you’ll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
+ 401k
+ Community Service Day
+ Spotlight Awards
+ National Sales Excellence Awards
+ CFSP Prep Certification Program

POSITION SUMMARY:
• The Showroom Sales Floor Customer Liaison reports to the Sales Manager
• Located in Omaha, NE
• Full-Time onsite

As a Showroom Sales Floor Customer Liaison, you will leverage your extensive retail experience to take on a leadership role within our customer service and sales functions. This position requires a proactive and collaborative approach to drive successful transactions, resolve customer inquiries, and maintain a positive shopping experience. With retail experience, you will lead by example, guide the team, and contribute to the continual improvement of our retail operations.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Customer Engagement and Assistance:
• Lead and actively engage professional chefs, restaurant owners, and cooking enthusiasts with their purchases at the counter.
• Proactively communicate and collaborate with vendors and customers to facilitate special orders.
• Take a leadership role in resolving complex customer complaints promptly and effectively.
• Contribute to the continuous improvement of sales and customer service processes.
Transaction Handling and Reporting:
• Handle transactions, ensuring accuracy in prices and quantities.
• Assist in balancing the cash register and generating reports for credit and debit sales.
Clean Workspace and Organization:
• Maintain a clean and organized workspace to enhance the shopping environment.
• Oversee the organization of merchandise displays and promotional materials.
• Actively engage with customers, build relationships, and occasionally visit them to strengthen connections.
Skills and Attributes:
• Strong analytical skills with attention to detail.
• Excellent verbal and written communication skills.
• Energetic personality with a customer-focused approach.
• Foodservice industry experience is a plus.

COMPETENCIES:
• Proven ability to lead a customer-focused team and drive exceptional customer service.
• Demonstrate a customer-centric mindset in all interactions and transactions.
• Strong interpersonal skills to collaborate with vendors, customers, and team members successfully.

QUALIFICATIONS & EXPERIENCE:
• 1-2 years of experience in retail customer service and business-to-business sales.
• Previous cashier and customer service experience is required.
• Ability to read, write, and speak English sufficiently; knowledge of other languages is a plus.
• Bilingual proficiency in Spanish and English is strongly preferred.
• Ability to successfully pass a background check post offer acceptance.


The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organizati