Counter Person - IBS

Description

Integrated Supply Site – Parts Counterperson

Did you know that some of NAPA’s biggest customers are Private Construction, City & Government facilities, and public schools? NAPA supplies many parts to these places that keep them moving and because we have been so successful at it, we are looking to grow this division even more! We already said that we are “so much more” and to prove it, we are looking for a special Talent to join our Integrated Business Solutions (IBS) Division as a Parts Counterperson

This is the perfect opportunity for you if:

• You have experience in automotive parts (we really need you to have this), supply chain, parts procurement, and or logistics. Demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, heavy duty and/or fleet establishment.
• You are focused on Customer Satisfaction, Operational Excellence, and being a part of a high energy and performing team.
• Are comfortable with working in a Fleet shop environment.
• You have a background in automotive aftermarket, dealerships, parts, light/heavy duty equipment, diesel trucks, buses, ground support equipment.
• You enjoy representing a dynamic and respected brand along with going out of your way to provide tremendous customer service!
• You love building and sustaining relationships with your co-workers and outside vendors.
• You enjoy coming up with better processes and being looked at for the go to person for answers to customer’s questions.

What you’ll be doing:

• Providing an outstanding and a very high level of customer service with our partner and customer
• Shifting into a high gear and bringing a high energy to our NAPA parts counter at our IBS location
• Navigating computer and paper catalog systems
• Lifting merchandise up to 60 lbs.

Requirements

What you’ll need:

• Background in Automotive and or Heavy Duty Parts/Repair
• Passion for customer care, relationship management, and going out of your way to take care of customers.
• Automotive Aftermarket/Parts/Light & Heavy Duty/Diesel/Aftermarket
• Possess personal drive, self-motivation and ability to not only identify issues, but finding immediate solutions for customers.
• Capable of operating point-of-sale system, cataloging and customer fleet management software
• Possess analytical/problem solving skills and a non-stop drive for solving customer issues and coming up with solutions.
• Thrive in a super-fast paced environment.
• Welcome “being the go-to person”!
• High School Diploma, GED
• Flexibility in schedule including evenings, weekends, and holidays.
• Valid Driver’s License

And if you have this, even better (not a deal breaker if you don’t):

• Background in Heavy Duty, Off-Highway, and Fleet Parts and Equipment
• Technical school, and/or college degree a plus
• Parts procurement, Supply Chain & Logistics
• ASE Certification(s)

Job Type: Full-time

Schedule

• 8-hour shift
• Available for overtime when required - emergency situations.
• Monday to Friday – April thru November (Day Shift)
• Sunday thru Thursday December – March (Night Shift)

Work Location: Binghamton, NY – DPW Garage