Manager, Regional Field Operations

Responsible for overseeing multi-unit optometric practices and coordinating all aspects of the practice’s day-to-day business operations. Through leading others, the field manager is responsible for providing tools, support and leadership necessary to drive revenue improvements and profitability, deliver key performance through strong behaviors, and ensures the execution of superior service through delivery of the highest patient experience in all areas of the practice’s team and business.

Provides day-to-day management and resources to assigned Ventures practices including, development of goals to drive revenue, supported by a positive and productive patient centric approach to service and care that ensures premier customer service, customer retention, as well as outstanding doctor satisfaction and retention.

Ensures that practices in their region are delivering customer service that exceeds patient expectations; develop strategies and enhancements to service delivery that drive patient loyalty.

Manage the business operations of assigned Ventures practices and be accountable for their financial and operational successes.

Implement and enhance process improvement initiatives that provide greater efficiency across assigned Ventures practice operations.

Conveys a patient centric approach to service and care by driving performance through coaching others, role playing and providing continuous training and support to excellence in patient service and satisfaction.

Leads, manages, and coordinates the scheduling of implementation efforts for new Ventures practices to include post-closing integration activities, projects/initiatives, marketing initiatives, and frame board management.

Builds a partnership and acts as a liaison between direct reports and Doctor, other VSP lines of business, and VSP shares services.

Manages development of thorough and scalable documentation of training for new employees and onboarding of team members and doctors.

Builds a culture of accountability so that all teams demonstrate appropriate in office behaviors that drive both KPI performance and long-term patient loyalty

Gains needed support from key stakeholders to lead and manage changes to successfully integrate Ventures practices.

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports

Relies on extensive experience and judgment to plan and accomplish goals

Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders

Strong leadership skills to coordinate and motivate teams, management, and doctors

Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget

Proven ability to successfully manage risks/issues at multiple practices

Ability to elicit cooperation from Senior Management and other departments

Demonstrates ability to be a decision-maker showing balanced consideration of business issues

Excellent written and verbal communication skills and analytical skills

Strong business aptitude and problem-solving skills

Strategic skills to support envisioning work, program planning, and forecasting

Willing to travel as required (estimate 70%)

Candidate must reside in greater Houston area.

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $70,000.00 - $125,000.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate