Senior Product Manager - Saas 100% Remote

<span>Hello 👋 — Help Shape the Future of Ethical Analytics</span><br/>Matomo is entering a bold new chapter — becoming enterprise-ready, deepening our leadership across key markets, and evolving how we connect with customers globally. We are seeking a <b>hands-on, strategic Senior Product Manager </b>to help lead this transformation.<br/>If you are passionate about solving real customer problems, driving privacy-first product innovation, and embedding human-centred design into everything you do, this is your opportunity.<br/><b>Please apply with english resume!</b><br/><span>About InnoCraft and Matomo 📊</span><br/>At <a href="https://matomo.org/faq/new-to-piwik/who-is-innocraft/">InnoCraft</a>, we’re building a more ethical, privacy-first digital world. As the leading open-source web analytics platform, Matomo powers <b>over 1 million websites and apps</b> in <b>190+ countries</b>, offering organisations the insights they need while maintaining full data ownership and user trust.<br/>We believe in <b>openness, privacy, and transparency</b>. Every month, our platform processes <b>billions of data points</b> — transforming complex information into intuitive, powerful reports that delight users. Matomo is available in <b>50+ languages </b>and supported by a global, fully remote community with strong hubs in <b>New Zealand, Europe, and Canada.</b><br/><b>We are proud to be:</b><br/>-   <b>Privacy-Focused:</b> Ethical analytics that prioritise user privacy and regulatory compliance.    -   <b>Open Source Driven: </b>Transparent, community-powered innovation at the heart of everything we do.    -   <b>Globally Connected:</b> A rich, multicultural environment where diverse perspectives drive better outcomes.    <br/><span>About the Role 🚀</span><br/>This is a strategic, customer-facing role focused on discovering and delivering high-impact solutions for our most complex enterprise users, partners, and community.<br/>Grounded in <b>human-centred design</b> and <b>design thinking</b> principles, you’ll bring structured creativity and deep empathy to solve real user problems — from discovery through delivery.<br/>You’ll collaborate closely with senior leaders, development teams, and Product Owners to shape Matomo’s enterprise roadmap, while spending time in the field connecting directly with decision-makers, users, and partners.<br/>You’ll <b>champion the voice of the customer</b> throughout the product lifecycle, using design thinking methodologies (empathise, define, ideate, prototype, test) to de-risk product decisions and build solutions people truly want and need.<br/>You’ll also sharpen our <b>Ideal Customer Profile (ICP)</b>, ensuring features and workflows are built for the right users and deliver maximum value.  At the same time, you'll help elevate our <b>product management discipline</b> — improving rituals, delivery practices, and product culture maturity.<br/>This role sits at the intersection of product innovation, customer engagement, localised go-to-market execution, and brand evangelism — requiring <b>strong in-region presence</b> and the ability to influence across time zones in an asynchronous, collaborative environment.<br/><span>About you ✨</span><br/>-   <b>Customer Champion:</b> You’re obsessed with solving real customer problems through human-centred design and relentless empathy. From discovery to delivery, you're the voice of the user.    -   <b>Strategic Thinker &amp; Doer:</b> You're as comfortable running design sprints and prototyping ideas as you are aligning roadmaps with OKRs. Big picture meets tactical execution—you're in the sweet spot.    -   <b>Privacy Evangelist:</b> GDPR, ePrivacy, Privacy by Design—these aren't just buzzwords; they're your core values. You champion ethical analytics and know how to turn privacy into a product advantage.    -   <b>Cross-Functional Guru:</b> Working seamlessly with Sales, Marketing, Engineering, and Customer Success teams across multiple time zones is your superpower. You’re a collaborative force that breaks down silos.    -   <b>Analytical Innovator:</b> You balance intuition with data-driven decision-making, always validating your assumptions and measuring success. Evidence-backed proposals and measurable outcomes are your trademark.    <br/><span>What You'll Lead and Execute 🌟</span><br/><b>Customer-Centric Product Discovery</b><br/>-   Engage directly with key enterprise customers across Europe to understand their full ecosystem — from procurement and compliance to workflows, integrations, and user outcomes.    -   Apply human-centred design and design thinking to uncover unmet needs and pain points.    -   Map and prioritise buyer personas and user needs to influence product roadmaps and guide go-to-market alignment.    -   Run co-creation workshops and design sprints to ideate and test solutions quickly.    -   Validate hypotheses through continuous discovery, prototyping, and real-world feedback.    -   Help define and evolve Matomo’s