BARTENDER AND CASINO ATTENDANT

JOB SUMMARY

The position is typically the first point of contact for Mountain View Co-op (MVC) customers. The Bartender/Casino Attendant (BCA) must maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness. The BCA must embrace and exhibit MVC’s philosophy and culture of customer service.

REPORTING RELATIONSHIP

Reports to the Location Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Establish and maintain a positive customer service experience.
• Establish and maintain a positive experience for MVC customers, clients, and vendors, through professional interpersonal interactions.
• Report for duty in a fit condition, complying with the location dress code and acceptable personal hygiene.
• Handle any customer complaints in a prompt and professional manner.
• Provide feedback to Managers.
• Stock the bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, and straws.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Take beverage orders from serving staff or directly from patrons.
• Serve alcohol to customers.
• Collect money for all drinks served.
• Maintain confidentiality of customer transactions.
• Follow all gaming regulations.
• Listen for jackpot alarm bells and issue payoffs to winners.
• Obtain customer signatures on receipts when winnings exceed the amount held in a slot machine.
• Maintain a clean bar and casino.
• Be aware of all promotions and specials and explain them to customers.
• Count funds and reconcile daily summaries of transactions to balance books.
• Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons.
• Cash checks and process credit card advances for patrons.
• Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
• Follow MVC’s credit policy.
• Provide any customer service function necessary in the location.
• Assist in any facility and equipment maintenance when applicable.
• Practice and encourage workplace safety.
• Other duties as assigned.

ESSENTIAL SKILLS & ABILITIES

Knowledge and understanding of:

• Customer service
• Phone etiquette
• Organization
• Basic math
• MVC products and purposes
• Safety rules, procedures, and practices

Ability to:

• Establish effective working relationships with management, co-workers, and the general public.
• Report to work on-time and as scheduled.
• Communicate effectively with others in both technical and non-technical terms.
• Follow verbal and written instructions.
• Work varied shifts and days as required of the position.