Client Care Coordinator

Description

About Us:

Venture Forthe, Inc. is a premium person-centered agency in Western and Central, New York, helping individuals with disabilities live independently. We believe in hiring great people to do meaningful work — and it starts with you.

POSITION SUMMARY: The Care Coordinator manages complex client scheduling needs, ensuring seamless care continuity. Additionally, this individual will assist in departmental quality control efforts, including scheduling audits, incident tracking, and data validation. They will work closely with clinical staff, caregivers, and clients to optimize care delivery. 

Hours of Operation: 24/7 

Shift: Evening and weekends

Requirements

QUALIFICATIONS

• High school diploma required. Preferred: Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field preferred.
• Experience with NYS home care regulations and LHCSA operations preferred.

ESSENTIAL DUTIES AND FUNCTIONS:

• Manage complex client scheduled for high-acuity cases, ensuring appropriate staffing and compliance with NYS Department of Health regulations
• Oversee last-minute staffing changes, call-offs, and emergency scheduling situations, proactively resolving conflicts to minimize client disruption
• Collaborate with clinical teams and nursing staff to align scheduling with client-specific care plans. 
• Support Electronic Visit Verification (EVV) compliance, troubleshooting missed clock- ins, late visits, and system discrepancies 
• Fill client schedules with HCSS and PCA services as directed by leadership.
• Assist with onboarding and continuous training of new coordinators, reinforcing scheduling protocols and company policies 
• Address client or caregiver concerns related to scheduling, maintaining a professional and client focused approach 
• Assist with day to day reporting
• Other duties as required