Who We Are:

Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.

Job Posting:

Position Summary:

The Supervisor supports the store with the execution of the daily business, customer engagement, store operations, talent supervision, and merchandising standards in the store. The Supervisor is a member of the store leadership team whose key role is the supervision of store staff and ensuring the highest level of customer engagement and sales results are achieved. They rely on instructions and pre-established guidelines from the Store Manager to perform the functions of their job. They support the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. They provide sales-related feedback and coaches to the daily performance of associates. This position is a key-carrying position and may assume responsibility for the store in the absence of another manager. This position includes some opening and closing duties as determined by the needs of the business.

Key Responsibilities:

• Sales and Supervision:
  • Assists in maximizing store sales and achieving store sales goals.
  • Monitors sales progress and results against key targets.
  • Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement.
  • Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.
• Brand Experience/Customer Service:
  • Ensures excellence in customer service in the store by modeling brand-specific service standards, as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly.
  • Ensures that store team is engaging with each customer to create an authentic brand experience.
  • Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates the in-store experience.
• Coaching Team:
  • Provides coaching to the store team in the core areas of customer engagement and sales results.
  • Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success.
• Operations, Loss Prevention, and Safety:
  • Monitors that all company and store policies, process execution, and procedures are followed, and reports concerns directly to the Store Manager.
  • Delegates tasks to associates as needed to maintain operational excellence.
  • Reacts quickly to all customer and associate injuries and partners with Store Manager and Human Resources.
• Visual Merchandising:
  • Ensures visual merchandising standards for the store are maintained.
• Human Resource Management:

• Regularly communicates any associate concerns directly to the Store Manager.
• Supports the Open-Door Policy.

• Store Culture
  • Models behavior that respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
  • Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
  • Continuously looks for ways to have the store be sustainable and recognizes the impact the store has on the environment.
  • Embeds company purpose, mission, and values into team along with diving a culture of speed, spirit, and smile.
  • Ensures each associate understands their impact in achieving Kontoor Brands’ strategic priorities.
  • Creates a highly engaged, performance-driven culture.

Job Requirements:

• Minimum of two years of retail sales experience.
• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Excellent communication and time-management skills.
• Proven ability to multi-task.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Proficient computer skills including e-mail, word processing, spreadsheets, and software programs.

Physical Requirements:

• Operate office equipment and technology (i.e., computers, phones, copier, scanner, etc.).
• Travel (less than 10%).