IT Technology Services Senior Specialist

Requisition ID: 385208
Work Area: Information Technology
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
Additional Locations:

Original Posting Date: Dec 12, 2023

Job Title: IT Technology Services Senior Specialist 

Location: Newtown Square, PA  

 

Purpose and Objective:   

SAP America, Inc. seeks an IT Technology Services Senior Specialist at our Newtown Square, PA location to act as a trusted technical advisor in the safeguarding and optimization of customer investments in SAP Enterprise Cloud Services (ECS). 

 

Expectations and Tasks:  

Govern ECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customer experience. Work with CDMs and ECS internal service delivery to provide quality services to satisfy customer needs and resolve technical complexities throughout the entire lifecycle. Serves as primary contact for the customer regarding technology discussions​, innovations and escalation of technical issues​. Understands the customer’s business, goals and challenges in order to suggest solutions & services. Advises customers on technical requirements, constraints, and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS​. Identifies and positions ECS services that deliver value to the customer from ECS portfolio.​ Evaluate current SAP architecture, identify weaknesses, and act on improvement opportunities. Drive strategic SAP direction through determination of short-and-long-term IT investment needs. Facilitate evaluation and selection of software product standards. Apply knowledge of S/4HANA architecture, conversion, migration path, methodology and tools. Identify top issues, define service plan, and drive implementation of identified action items across customer landscape. Design optimal SAP configuration to maximize system performance and availability. Manage and provide hands-on Architect level support of current and future SAP related projects, Collaborate, and coordinate closely with both business and internal infrastructure teams to deliver stable, highly available business systems. 

 

Education and Qualifications/Skills and Competencies:  

Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and 6 years of progressive post-baccalaureate experience in the job offered or a related occupation. The Company will also accept a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and 4 years of experience in the job offered or a related occupation.  

 

Work Experience:  

Experience must involve 1 year in the following: 

• Evaluate, identify issues, and improve SAP architecture; 

• Customer support on technical requirements, constraints, and troubleshooting; 

• Technical planning, implementation, configuration, integration and operations of SAP solutions; 

• S/4HANA architecture, conversion, migration path, and methodology; 

• Agile methodologies including Scrum, Scaled Agile Framework (SAFe), and blended approaches; 

• SAP HANA integration, including BW on HANA, SDI, SDA, HA/DR setup, RTO, RPO, HSR, and BW MultiHost; and 

• SAP cloud solutions and integration using SCP and BTP. 

 

Travel: Position requires up to 20% travel to various and unanticipated client sites nationwide. Telecommuting permitted. Position must be located within the continental U.S. 

 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. 

 

Internal use only: reference code lhrs4262 

SAP:SAIL 

 

Compensation Range Transparency: The annual base salary range for this position is $125,133 - $197,824. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to th