Customer Service Coordinator
Merchants Distributors (MDI)About the role
Overview
• To act as liaison between transportation, warehouse, and customer service to ensure timely action on customer issues and truck deliveries
Responsibilities
• Provide support in problem resolution of order question related but no limited to routing, delivery times, missing items, shorts, and damaged product• Communicates daily with customer service, inventory control, routers, and management within warehouse on any needs with customers• Assist in coordinating and routing of special trucks when needed• Uses transportation software PeopleView to ping trucks for location and update customers on deliver times if needed• Locates missing or damaged items and communicates with Shipping Manager as to credit approval• Must be able to lift up to 40 lbs. and work on your feet constantly• Must be able to drive a lift and pallet jack• Assists warehouse auditors as needed• Back-up to mail clerk when absent• May be required to perform other tasks as necessary
Qualifications
• Working knowledge of shipping functions, Triceps and Mainframe experience preferred• Strong organizational skills and attention to detail• Excellent customer service skills • Ability to work alone or in a team setting• Sense of urgency and ability to meet tight deadlines
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