Sr Product Delivery Associate - Digital Marketing

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Private Bank Digital & Content you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Execute digital personalization campaigns in personalization and version testing tools and identify trends and new areas of opportunity for personalization and version testing
• Interpret and report results for all experiences, communicating broader implications to any additional teams
• Collaborate with subject matter experts in order to craft a version test that will best be able to answer business questions and improve performance and communicate across technical and non-technical concepts to ensure that projects are completed and their insights applied back across all platforms. 
• Advocate for a data-driven decision across all client touchpoints
• Prioritize between concepts based on expected business impact, scale, and alignment with broader team goals
• Evaluate existing processes to ensure the quality of end results and determine required solutions and assist in implementations
• Troubleshoot and quality assure activities to identify and correct experience issues before they are shared with clients
• Continue to understand the marketing technology landscape to be ready for new concepts as well as provide guidance on developing industry changes

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes 
• Experience with optimization and version testing tools (Adobe Target, Optimizely, Google Optimize) and major clickstream/web analytics solutions (Adobe Analytics, Google Analytics)
• Advanced knowledge of Microsoft Excel
• Experience applying statistical concepts
• Ability to synthesize insights and effectively communicate complex concepts into actionable next steps
• Highly analytics and detail-oriented with a passion for uncovering trends
• Comfortable being precise in interpretations and their limits

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Experience with front-end code (Javascript) or statistical languages (Python, R)
• Understanding of data engineering and related marketing technology APIs
• Familiar with agile framework – working with JIRA or equivalent

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care