DSHS ESA Customer Service Specialist 2

Posting number: 2026-06773

Department: Dept. of Social and Health Services

Division: ESA

Job classification: CUSTOMER SERVICE SPECIALIST 2

Posting type: Open & Promotional

Categories: Administrative Assistant, Clerical & Data Entry, Community Services, Health Services, Human Services, Customer Service, Allied Health, Communications, Community and Social Services, Financial Aid & Services

Summary

Are you looking for a job where your work truly helps people? As a Customer Service Specialist 2, with the Economic Services Administration (ESA), you’ll be the first face clients see when they come to us for support at the Alderwood Community Services Office. Many are experiencing tough times—needing food assistance, transportation, or financial help. Your role is to listen, respond, and connect them to the resources that make a difference.

This position is more than paperwork or processes. It’s about showing care in every interaction and keeping things running smoothly behind the scenes, so our staff and clients have what they need. From issuing Electronic Benefit Transfer (EBT) cards to organizing supplies and keeping files accurate, you’ll help ensure our office operates with efficiency and compassion.

If you want to be part of a team that supports Washington residents every single day, this is your chance to build a meaningful public service career.

• Greet and assist customers while providing program information. 
• Process and issue negotiables to customers such as EBT, gas cards, and bus passes. 
• Provide general program information to customers.
• Evaluate the need and initiate orders for office equipment, repairs, supplies, posters, and forms.
• Accept supply deliveries and verify orders for accuracy.
• Provide office support for all CSD staff, including those who are teleworking.
• Process and distribute incoming and outgoing mail.
• Maintain security and accuracy of all negotiables.
• Monitor office equipment and ensure it is in good working order.
• Ensure electronic and paper files are organized and updated.
• Respond to inquiries and resolve problems.

• Outstanding Customer Service: Proven ability to provide compassionate, respectful, and professional service in every interaction. Experience working with vulnerable populations, including those experiencing homelessness or mental health challenges, is highly desired.
• Strong Organizational Skills: Meticulous attention to detail, ensuring accuracy and efficiency in handling tasks and responsibilities.
• Collaboration and Teamwork: Skilled in building positive and cooperative working relationships with colleagues and clients.
• Tech Pro