Manager Service Delivery (Remote in US)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a ​Manager Service Delivery (Remote in US) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• In a Shared Services environment, manages solutioning and delivery across several accounts in the Provider domain ensuring that business solution objectives are met.
• Collaborating with Sr Manager, develops demand forecasts for the delivery of end-to-end services.
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
• Manages and approves expenditures for assigned team in line with the established policies and procedures.
• Manages complex relationships between shared services and accounts to ensure good client relations.
• Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Supports developing new business proposals and introduces new technology to enhance business solutions.
• Hire, trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. 
• Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in computer science, business administration, engineering, information systems or related field preferred
• Nine (9) or more years of application development & support, project, or program management experience
• Five (5) or more years of leadership or supervisory experience
• Experience in Medicaid or other healthcare payor experience preferred
• Experience working with Provider systems in a shared services environment preferred
• Experience utilizing project management, analytical, interpersonal, and problem-solving skills
• Experience utilizing skills in managing contracts and bugets

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
  • Monday thro