MMS Customer Service Specialist

Team Overview and Job Responsibilities/ Visión General y Responsabilidades

• Soporte telefónico a los clientes y al equipo comercial
• Elaboración y seguimiento de ofertas
• Entrar pedidos en SAP
• Seguimiento de pedidos en cartera
• Estrecha comunicación con producción para asegurarse que se cumplen las fechas comprometidas con los clientes
• Comunicación diaria en inglés con nuestras fábricas en Portugal, Inglaterra, Alemania y Eslovaquia
• Revisar posibles cambios en fechas de entrega e informar a los clientes
• Gestionar albaranes 

Who are we looking for? / ¿Qué estamos buscando?

• Nivel alto de inglés
• Se valorará conocimientos/ experiencia con SAP
• Buenos conocimientos de Microsoft Office, en particular Excel
• Estudios mínimos formación profesional
• Experiencia en funciones similares
• Se valorará vertiente técnica, por formación o experiencia
• Competencias:

Adaptabilidad y flexibilidad

Resolución de problemas

Comunicación efectiva

Trabajo en equipo

Orientación al cliente

Construir confianza

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian Group are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian Group will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I page to learn more about Prysmian Group’s commitments.

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