Field Service Engineer - Detroit Area

Company Description

By joining MTS, you’ll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You’ll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. 

As a global company, MTS offers unparalleled access to challenging opportunities around the world. We engineer technology for some of the most recognizable companies in the world, focused on making products better, safer, cleaner, more efficient and reliable. 

Job Description

MTS is seeking a top-notch Field Service Engineer (Technician) to  provide with experience working on or with test equipment/machines prefer knowledge of MTS test Machines. 

Will understand and have experience with installation of new machines, set up, calibration and repair of road simulators including 320 4-poster, 329 and multi-axial simulation tables (MAST)  with understanding of EV and AV's new and demanding needs for noise, vibration and harshness (NVH) testing.

• Requires a broad range of skills as a technician   
• Travel is about 30%, with some overnight. 

Ideal candidate will have 2-year VOTECH Degree in Mechanical Engineer or similar type training or experience working with test machines.

Military Veterans encouraged to apply 

Required legal right to work in the USA without ongoing sponsorship. 

Primary Objective:

To calibrate, maintain, install, troubleshoot, and repair MTS equipment at a customer site.  Learns and applies MTS technology and business practices in order to provide quality, on-site customer support.

Major Areas of Accountability:

1. Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
2. Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.)  Restores equipment operations.
3.  Performs calibrations relevant to assigned customer base independently.
4.  Coordinates and conducts installation and maintenance activities.
5.  Implements the operational requirements of the MTS Corporate and Field Service Quality System.
6. Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.
7. Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).

Qualifications

Minimum Qualifications

Education:

Vo-tech degree in a technical field or equivalent military training or 11 years relevant technical experience (2 years of which must be servicing MTS or similar equipment)

Experience: 

7 years relevant experience, 2 years of which must be in servicing MTS or similar type test equipment

Preferred Qualifications

• Works with minimal supervision. 
• Fully qualified to work Independently.
• Learn and utilize MTS technology and business practices in order to provide on-site customer support.  Develop/utilize skills to provide customer support at an integrated system level.
• Manages workload and seeks assistance when needed.  Mentors Associate FSEs
• Manages customer base and business activities to optimize:

              §   Customer satisfaction

             §   Efficiency of operation

             §   Revenue generation

• Margin levels
• Monitor Service Contract performance
• Diagnoses equipment problems to the major sub-sections of the system, i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.  Restores equipment operations.  Diagnoses subtle systemic problems
• Performs calibrations relevant to assigned customer base independently.  Performs all calibrations within Scope of Accreditation.

Coordinates and conducts installation activities.  Provides Sales support on system up-grades by verifying configuration details

Implements the operational requirements of the MTS Corporate and Field Service Quality System.  Utilizes knowledge of the Quality Systems to support customer’s lab requirements.

Is knowledgeable of and understands SSD strategic goals relative to growth, margin and marketing.  Assists as requested to support IAM, SSE & SE service sales efforts.  Utilizes knowledge of goals in customer discussions.

Additional Information

All your information will be kept confidential according