Patient Nurse Navigator

Franciscan Health Indianapolis Campus

8111 S Emerson Ave Indianapolis, Indiana 46237

When a patient requires care from different facilities and/or practitioners they need a Patient Nurse Navigator to identify needs and remove any barriers to timely, appropriate care. Our Nurse Navigators guide the patient from diagnosis through treatment and act as the central point of contact for the patient and the entire medical team. It’s a job that requires a strong communicator with excellent organization skills.

WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
 
WHAT YOU CAN EXPECT

For Women’s and Children’s Service Line

• Patient Guidance: The OB Navigator assists expectant mothers by providing prenatal education, resources, and emotional support throughout their pregnancy journey. 
• Care Coordination: They coordinate care between healthcare providers, ensuring that patients receive timely and appropriate services. This includes scheduling appointments and facilitating communication among the healthcare team. 
• Advocacy: Acting as a patient advocate, the OB Navigator helps patients navigate the healthcare system, addressing concerns and connecting them with necessary resources, such as community support services. 
• Education: They provide information on prenatal care, childbirth preparation, and postpartum support, helping patients make informed decisions about their care. 

• Assess patients for psychosocial distress and referral to a medical social worker or counselor if support that is more intensive is required.
• Patient & physician Liaison Answers questions as appropriate and serves as liaison to the physician for additional questions and concerns.
• Addresses tangible barriers to care such as finances, housing, transportation, childcare, prescription costs, and much more. Refers patients to the appropriate contact, such as a social worker, for support needed.
• Ensures any health information provided is accessible, such as securing documents printed in the patient’s own language or arranging for certified medical interpretation, either in-person or by phone/videoconference.
• A member of an interdisciplinary team to assess, secure, and coordinate appropriate services through the continuum of care.
• Empowers patients, families, and caregivers to assume as much responsibility for their care as possible, within the constraints of age, illness, and other factors.
• Supports the timely scheduling of appointments, diagnostic testing, and procedures.
• Educates patients about their pregnancy, prescribed treatment, and side effects of treatment and how to manage them.

QUALIFICATIONS

• Preferred Bachelor's Degree
• 1-year related experi