Director, Operational Excellence - Business Transformation and Strategy Delivery

Job Description:

Director, Operational Excellence, Business Transformation and Strategy Delivery 

Note: Fidelity does not provide immigration sponsorship for this role.

The Role 

In this role, you will be an individual contributor supporting cross-functional operating model change and transformation by analyzing and driving improvements across people, process, technology, and governance.   To be successful, you possess strategic business assessment capabilities that demonstrate your ability to discern complex information and translate it into a usable framework, option framing, and measurable path to success.  You will regularly collaborate with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions. Directors quickly become proficient on detailed and complicated subject matter to develop recommendations and requirements for business improvement. You will also evolve the tools and standards we apply to optimize our team's value proposition. 

The Expertise and Skills You Bring 

Successful candidates will be able to demonstrate and share examples of their prior experience, and how it aligns to the expertise and skills listed below: 

• 8+ years of in role experience delivering quantifiable value and business performance improvement results via operational changes in large organizations 

• Supporting Business Operations Teams to identify business problems, generate solutions, plan and implement changes that improve business performance 

• Leading large-scale initiatives with multiple workstreams, from concept to implementation 

• Working independently to achieve expected business outcomes and operational excellence 

• Delivering the expected results with high Business partner satisfaction and within the schedule and budget 

• Designing, redesigning, and improving business processes using six sigma, lean and quality management standard methodologies 

• Experience with digital solutions and ability to facilitate operations and technical teams to automate manual processes 

• Conducting process and data analysis including cost benefit analysis, modeling, process mapping, and data flows 

• Business writing and creating content in PowerPoint to effectively tell a story and influence leadership across all levels 

• Passion for improving all aspects of our business and removing operational friction 

• Strength in translating quantitative analysis into insights that support unbiased recommendations 

• Problem-solving that is underpinned by a keen understanding of objectives, an innovative spirit, and practicality 

• Options and recommendations generation via top-down structuring and value analysis 

• Ability to synthesize requirements for user experiences, business capabilities, and technology enablers 

• Curiosity to explore root causes of ambiguous business situations through interviews, analytic research, and investigation 

• Communication that is clear and concise verbally and is impactful and easy to consume in written and visual form