US Salary Range: $90,500 - $120,000

About Us

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role

This Enterprise Customer Success Manager (ECSM) owns the end-to-end success of Bonterra’s largest and most strategic customers. This role is responsible for driving retention, growth, and measurable client outcomes by combining strong account leadership with deep expertise in CSR, employee engagement, and social impact programs. 

You will serve as both a strategic advisor and execution partner—guiding clients from implementation through long-term adoption and expansion—while helping them build high-impact, engaging programs that deliver measurable business and social value. 

Own Enterprise Client Success & Business Outcomes 

• Manage a portfolio of Bonterra’s largest, most complex customers, driving retention, satisfaction, and expansion 

• Define success metrics with clients and regularly track progress against business, engagement, and social impact goals 

• Establish and maintain strong relationships with executive stakeholders and program owners 

• Monitor client health and engagement, proactively identifying risks and executing retention and success plans 

• Stay informed on client-specific dynamics (e.g., funding, policy, organizational changes) and adjust strategy accordingly 

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Drive Program Strategy, Adoption & Engagement 

• Serve as a product and domain expert across Bonterra’s platform, advising on best practices for CSR, employee engagement, and social impact programs 

• Partner with clients to design and evolve impactful programs, including giving, volunteering, DEI, and community engagement initiatives 

• Provide strategic guidance on campaign planning, social impact calendars, and key moments (e.g., disaster response, seasonal campaigns) 

• Enable client stakeholders (admins, ambassadors, ERG leaders) through training, content, and ongoing coaching to maximize adoption and engagement 

• Deliver insights and recommendations to improve participation, outcomes, and overall program effectiveness 

Lead Cross-Functional Execution 

• Collaborate with Sales on account planning, renewals, and expansion opportunities (cross-sell/upsell) 

• Partner with Product to provide client feedback, influence roadmap priorities, and represent the voice of the customer 

• Work with Marketing and Nonprofit teams to deliver relevant content, campaigns, and nonprofit partnerships that enhance client programs 

• Coordinate with Support, Implementation, and Technical teams to ensure seamless client experience and issue resolution 

Act as a Strategic Voice of the Customer 

• Provide internal visibility into client health, risks, and growth opportunities 

• Identify patterns and insights across enterprise clients to inform segmentation, playbooks, and go-to-market strategy