National Chains Program Manager

National Chains Program Manager – Sports Clips

(Hybrid in Plano)

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

Responsibilities

Program Governance & Integration

• Serve as the centralized integration point across cross-functional teams supporting national chain accounts
• Establish and maintain structured engagement cadence and accountability frameworks
• Define and document roles, ownership, and escalation pathways
• Ensure alignment between field execution and corporate commitments

Grand Opening (GO) Control Tower

• Own GO master calendar and forecasting visibility
• Establish and monitor SLAs for GO order processing and coordination
• Facilitate cross-functional readiness reviews
• Identify and proactively mitigate launch risks
• Provide status reporting to internal and external stakeholders

Merchandising & Product Launch Coordination

• Align National Account priorities with Merchandising and Supply Chain
• Maintain forward-looking New Product Introduction (NPI) visibility
• Monitor sundries, equipment, and inventory risk watchlists
• Coordinate substitution planning when required
• Ensure consistent communication across stakeholders

Executive Reporting & Visibility

• Develop and maintain executive-level dashboards for key national accounts
• Track engagement cadence adherence
• Monitor GO turnaround metrics and service performance indicators
• Provide quarterly business summaries and performance updates
• Identify systemic risks and recommend mitigation strategies

CRM & Data Governance

• Partner with Field Sales to ensure data accuracy and contact integrity
• Establish standards for account documentation
• Lead bi-annual contact validation processes
• Improve transparency through disciplined system usage

Escalation Management

• Serve as first-line integrator for cross-functional escalations
• Facilitate rapid issue resolution across internal teams
• Ensure accountability without overburdening field resources

Knowledge, Skills & Abilities Requirements

• 5–8+ years experience in national account management, program management, or cross-functional operations
• Experience supporting multi-unit or franchise-based organizations preferred
• Strong understanding of sales operations, supply chain, and merchandising workflows
• Proven ability to influence across functions without direct authority
• Executive-level communication and presentation skills
• Strong organizational and process design and optimization
• Ability to identify risk and mitigation
   

Competencies & Attributes 

• Passionate Learner – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects

• Flexible & Agile Adapter – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past

• Talent Builder – considers how we can create an inclusive culture; encourages input from others; invests time as an informal/formal coach or buddy; works to build a diverse team with the right skills and knowledge; looks for ways to acknowledge, motivate, and value the team

• Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute whil