Product Engineer

Base Pay Range: $82,400.00 - $140,100.00 Annually

Primary Location: USA-NJ-Totowa-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

As a product engineer in KLA, you will effectively engage in the ECI New Product Introduction process and support sustaining products! In this role, you will be working side-by-side with the engineering team and field support team to ensure the designs are reliable and meet serviceability requirements:

• Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, and Intellectual Property (IP) protection.
• Ensure learning from current-generation tools is captured and applied to next-generation designs. Drive the service engineering requirements and define and implement service feature requirements.
• Able to step into critical issues, analyze data from various sources, and, working with divisional experts, when necessary, provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE).
• Works with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Trains the trainer and teaches or co-teaches initial courses.  Audits service training courses to ensure their quality.
• Work with the supply chain team to define a plan and optimize the spare parts stocked to support field shipments. This includes considering reliability, diagnostics, inventory holding cost, training level, and other factors.
• Help to prepare a product for obsolescence/transfer to Service Supply Chain Organization (SSO) ownership, including closing known issues, disposition of inventory, and transfer of documentation and knowledge.
• Participate in NPI Best Practice meetings to learn and spread knowledge across product divisions.
• Hands-on work for integrating Alpha/Beta systems, including performing serviceability validation.
• Act as a two-way conduit of information between design teams, tech support, and service personnel to support Service Readiness and Phase Exit reviews.
• Provide training and critical issues support to the field on development and released products.
• Passionate about traveling onsite, support during H2H, Eval, beta testing, performing system-level troubleshooting, and gap analysis.

Requirements:

• Strong knowledge of overall system operation, system integration, calibrations, and troubleshooting
• Excellent oral and written communication skills
• Ability to travel >