Product Innovation Analyst – Anti-Fraud Analytics

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

As a Product Innovation Analyst, you will be responsible for creating, managing, and executing product roadmaps. In this role you will spend much of your time focused on our claims and anti-fraud solutions while looking to promote and leverage integrations and partnerships; looking to ensure workflow efficiencies for our existing and potential customers. You will spend time getting to know the end user, making their problems yours to help drive innovative enhancements. In addition, you will be responsible for acting as a liaison between Verisk and our Ecosystem partners.

About the Day-to-Day Responsibilities of the Role

• Serve as the Scrum Product Owner for our claim system integrations, leading sprint backlog refinement sessions, prioritization, and definition efforts.
• Define and manage the product roadmap, setting expectations with relevant stakeholders including the senior leadership team.
• Leverage data and analytics to make decisions on the priority of the stories in the product backlog. Data and analytics may come in the following forms: ROI analysis, revenue generation analysis, customer sentiment analysis and gathering of customer feedback, user behavior log analysis, and known software bugs.
• Proactively research and understand the latest trends. Know our users as well as our competition.
• Work cross-functionally with other departments to ensure smooth delivery of product enhancements and features – including, but not limited to marketing, customer support, training.
• Work with senior product leadership to evolve high-level strategic vision into actionable tactics that provide ClaimSearch customers with top tier Anti-Fraud solutions.
• Proactively research and understand the latest claim processing and anti-fraud trends impacting customers. Know our users as well as our competition.
• Proactively identify and resolve issues that may impair the organization’s ability to meet its strategic, financial, and technical goals.
• Be the subject matter expert for specific Anti-Fraud Solutions within ClaimSearch
• Look for opportunities to tightly integrate with claim system vendors, ecosystem partners and customers

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Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of experience in insurance claims (P&C preferred), special investigations or equivalent. 5+ years’ experience in product execution and ownership with increasing responsibility, and 2+ years of experience managing people.
• Detail-oriented with a strong ability to manage and execute simultaneous projects and tasks.
• Self-motivated individual who brings solutions to problems. Comfortable working both independently and with a team.
• Advanced oral and written communication skills. High comfort with interpreting and drafting regulatory and legal documents is a plus.
• Experience working and leading customer engagements, fostering valuable partnerships, and solution driven product enhancement.
• A firm understanding of LEAN and Agile methodologies.
• Demonstrated record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have competing goals.
• Excited about technical systems and how they may impact day to day operations within your realm of responsibility.
• Knowledge of software development tools such as Wiki and JIRA a plus.
• High level of comfort when creating and presenting to small and large stakeholder audiences
• Documented success in delighting customers through excellent service and interaction

Additional Information

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.  

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.  

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced profess