Sr Technical Writer - Enterprise Solutions

Application close date:

Applications will be accepted on an ongoing basis until the requisition is closed.

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight!  

We are a diverse team of collaborators, doers, and problem- solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin’s vision of millions of people living and working in space to benefit Earth.  

Enterprise Technology (ET) is seeking an experienced technical writer to join our Organizational Change Management team (OCM). ET is the center of excellence for digital technology at Blue Origin, providing oversight and governance to align technology and business strategies. We’re developing the digital infrastructure needed to build the road to space, with an emphasis on digital capabilities required to advance Blue Origin’s mission.

We are looking for someone to apply their technical expertise, leadership skills, and commitment to quality to positively impact safe human spaceflight. Passion for our mission and vision is required!

About the role

The Technical Writer will standardize, define, develop, manage, and update product release documentation for Enterprise Technology. Your work will be related to the technical solutions that Enterprise Technology develops and maintains for Blue Origin, including our proprietary manufacturing execution system, Jules. Working closely with our product development and product-managing teams, the Technical Writer will provide comprehensive and accurate information about the new features, functions, and operation, as well as any necessary precautions and procedural instructions. The ideal candidate is experienced in and comfortable with both strategic and tactical work from design to delivery.

You will:

• Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, and training materials. This role will especially focus on documentation for Jules, Blue’s proprietary manufacturing execution system, though the role may be asked to support other ET-managed products and capabilities.
• Author memos in coordination with product and software engineering to communicate solution recommendations, roadmap, project objectives, and strategic decisions to leadership.
• Own the technical documentation that feeds Blue's agentic AI model for on-demand training and resource access.
• Embed within ET technical teams to quickly capture and define technical documentation.
• Quickly analyze project requirements to determine types of documents needed and build project plans for the delivery of documents.
• Build tailored messaging for a variety of technical and non-technical audiences, such as:
  • Training materials and how-to guides of new features and functionality, designed for a range of different roles across Blue.
  • Updates and release information, messaged across multiple platforms (wikis, emails, slideware, PDFs, etc.).
  • Reference documentation to help product teams in future resolution of any issues.
• Join a growing, highly collaborative team that includes a senior technical training lead and an instructional design specialist to jointly analyze end-user needs, recommend approaches, gather content, build and maintain training materials, and devise strategies for engagement and adoption.
• Work cross-functionally between product development teams, end-user experts, and other stakeholders to ensure accuracy and alignment to the captured documentation.
• Drive standardization and improvement activities of existing product documentation, including regularly reviewing and updating for accuracy.
• Track usage rates and goals. Create, administer, and analyze reporting on end-user progress; recommend and integrate improvement strategies based on findings.
• Support change management initiatives prioritize outputs that support users through change, meet their needs, and drive adoption.

Qualifications:

• 8+ years work experience in technical writing or equivalent role. A background in or experience writing for technology, engineering, or manufacturing industries is highly valued.
• Hands-on technical writing and editing experience, with specific experience in documenting i