IT support - Business Intelligence & Systems Internship

Background
The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in New York are the enablers supporting UNDP Country Offices around the world with technology solutions that empower the projects we deliver. Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from some 166 countries with UNDP presence. We are a team who work in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team. 

As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP/ITM internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-life industry experience by taking interns behind the scenes of the world’s leading clean energy and sustainability initiatives, while learning to take into consideration the local context. 

By being part of our dynamic unit, you will also gain worldwide connections with other top-talented interns and UN staff from other agencies. Our office is located in New York giving you the opportunity to interact with people outside the UNDP ITM Unit.

 

Duration: 6 months (1st August, 2024 to 31st January, 2025)
 

Duties and Responsibilities

• Support online collaboration tools and business process automation solutions for UNDP Country Offices with our leading cloud corporate application portfolio (Microsoft Office 365, Oracle Cloud ERP, Salesforce, ServiceNow)
• Assist in the development of applications using PowerApps for business processes to replace manual and paper-based processes with new and evolving cloud-based functions. 
• Assist in building applications that employ PowerApps and Flow for mobile-enabled data entry, approvals, and reporting, as may be required. 
• Support the collection, consolidation, and analysis of data for project-tracking, and data visualization using Excel, Power BI, and other business intelligence tools. Contribute with innovative perspectives to improve online reports and dashboards for internal and external use.
• Assist in enhancing user interfaces of existing apps based on UI/UX best practices and user acceptance testing. Support and continuously innovate (kaizen) the UNDP business procedures, instructions and templates from best practice and then disseminate them through the user community liaising with the communications team.
• Participate in translation of user requirements into user stories. Support the development of quality software practicing international coding standards.
• Assist in researching alternative tools for enhancing internal communications and tracking, such as chatbots in MS Teams, decision-making assistance tools through various Office 365 tools (Flow, Forms, PowerApps, etc.), and information design (data visualization)
• Creatively support the development of new projects for innovative collaboration and business process automation systems and tools to be disseminated to UNDP offices as best practice for improvement of operations and business efforts. 
• Promote the ITM’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions. The ITM unit is ISO 9001:2015 certified. Our work is focused on high quality, continuous improvements, and customer satisfaction.

  Competencies

• Technological expertise: Has interest and understanding of software engineering, sustainable development-oriented areas of work.
• Innovation: Has interest in developing smart solutions for UNDP, focusing on ICT services. Promote a client service-oriented culture within the unit, connecting the new upcoming UNDP Digital Workspace strategy with current theories and practices in Design Thinking, Service Design, and Customer Experience 
• Problem solving: Has good analytical skills in gathering and consolidating data for practical implementation.
• Teamwork: Communicates effectively when working in a team, and can work independently with a proactive attitude and a goal-oriented mindset
• Planning and Organization: Good in organizing and structuring various tasks and responsibilities
• Collaboration: Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability 
• Has interest and motivation in working in an international organization.
• Commitment to continue learning: Consistently approaches work with energy and a positive, constructive attitude. Responds positively to feedback and differing points of view.