Team Lead Technical Accounts, East Region

Location

Our Team Lead, Technical Accounts, AMER East will be an integral part of our Client Services team in North America. This role is based remotely in the Central or Eastern time zones.

Who We Are
DoiT is a global multicloud innovator that helps simplify the most important cloud challenges.  Our vision is to deliver the true promise of the cloud by making it more accessible and transformative.

Our mission is to help cloud-driven organizations understand and harness the cloud to drive business growth. We do this by providing intelligent and continuous engagement with unrivaled cloud expertise to buy, optimize, and manage the cloud with ease. With almost 2,500 years of collective cloud operations experience and $1.7B in cloud spend under management. An award-winning strategic partner of Google Cloud and AWS; DoiT works alongside our 3,000+ customers to save them time and money. 

The Opportunity

As a Lead Technical Account Manager (TAM Lead), you will manage a team of Technical Account Managers and together will help, and challenge, our customers to harness the power of public cloud technologies in the most efficient and effective way. Alongside customer-facing tasks, you will deliver departmental initiatives and support team development, working closely with your team to understand and achieve their goals. We are a collaborative team that supports individual, and team, professional growth by providing customers with high-level, and hands-on, assistance with GCP and AWS.

We work side-by-side with our customers to educate, mentor, advise and solve problems so they are getting the most out of what the cloud has to offer.

This is a player-coach role with 70/30 split between leadership and hands-on work.

Responsibilities:

• Establish monthly and quarterly KPI’s with leadership and coach your team to consistently exceed those goals 
• Oversee day-to-day team operation and performance, and exceed business KPIs 
• Work to normalize and standardize communication and outreach between DoiT and customers/vendors
• Discover training needs and provide coaching for your team on DoiT processes, sales skills, and/or public cloud knowledge. Serve as the first-line escalation point for technical, or business, related challenges, as well as friction points between DoiT and AWS/GCP.
• Collaborate with DoiT Cloud Reliability Engineering team & vendor support teams to ensure end customers have the collaboration needed for technical support, deployment planning, and project management
• Work with Account Management leadership and the individual FSRs/AMs to deliver QBRs to cloud vendors and mutual customers, when needed
• Templatize reviews with customers - tracking active project timelines, projected spend on respective cloud platforms and feedback on DoiT support & engagement
• Maintain deep knowledge, context, & ownership of the DoiT Cloud Products
• Collaborate with cross-functional teams in marketing, sales, and Client Services operations to ensure input is captured, and your plan for customers is widely understood
• Support and cover the Central/East Coast territory, which includes TAMs, and customers, in Central and Eastern time zones
• Assist with hiring and evaluate talent across the North America region
• Serve as the primary contact to build and maintain relationships to influence long-term strategic direction, and act as a trusted advisor for 2-3 strategic customers
• Engage with client organizations to effectively position Google Cloud Platform and/or AWS solutions

The ideal candidate has:

• Deep technical experience with at least associate level certifications and 5+ years of experience working with AWS, GCP, or other major public cloud - mandatory 
• Deep understanding of FinOps framework and FinOps Practitioner certification
• Strong technical skills that enable you to engage productively with DoiT and vendor technical teams
• Ability to adapt to fast-changing nature of public cloud market: pivot and learn quickly
• Ability to lead and influence a team
• Strong executive presence in a customer-facing role
• Strong verbal/written communication skills

Benefits and Perks:

• Health Insurance, including Medical, Dental, and Vision plans from top carriers
• Professional Development, including certifications

• 401k matching or pension Plan with employer contribution 

• Employee Stock Option Plan
• Maternity and Paternity Leave
• Uncapped PTO 
• Maternity / Paternity Leave
• Flexible working options

Many Do’ers, One Team

DoiT unites as Many Do’ers, One Team, wh